About the Role 

The Patient Services Representative is the first point of contact for patients and visitors and plays a key part in delivering an exceptional patient experience while supporting daily administrative operations. 

What You’ll Be Doing 

• Greet patients, families, and visitors in a courteous and professional manner.
• Promote a positive patient experience and ensure high levels of customer satisfaction.
• Register patients for surgical procedures accurately and efficiently.
• Verify and update patient demographic and insurance information. Scans necessary documents.
• Inform patients of delays in physician schedules, assists with patient comfort while delayed.
• Answer and direct incoming phone calls in a timely and professional manner.
• Manage appointment-related communication and general inquiries. Schedules appointments accurately.
• Work with surgeons and surgical schedulers to obtain prior authorizations as needed.
• Maintain, organize, and handle medical records in accordance with HIPAA guidelines.
• Scan, file, and upload documentation into electronic medical record (EMR) systems.
• Assist with front office administrative tasks and data entry.
• Order and maintain front office and clinical supply inventory as assigned.
• Communicate effectively with nursing staff, physicians, and administrative team.
• Ensure the reception and waiting areas remain clean, organized, and welcoming.
• Performs other duties as assigned.

What We Expect from You 

• High school diploma or equivalent required
• Previous experience in a medical office, ambulatory surgery center, or healthcare setting preferred
• Strong customer service and interpersonal skills
• Experience working with medical records and EMR systems
• Ability to handle sensitive information with confidentiality
• Proficiency in basic computer applications (Microsoft Office, email, scheduling systems)
• Excellent phone etiquette and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask in a fast-paced healthcare environment
• Ability to communicate in English, both orally and in writing.

Reasoning Ability  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills 

To perform this job successfully, an individual should have thorough knowledge in computer information systems.   

Physical Demands