Patient Services Representative

Patient Services Representative - Gastroenterology Associates

UPMC Gastroenterology Associates is hiring a Patient Services Representative to join their team in York, PA! If you are customer-focused, organized, and enjoy working in a fast-paced healthcare environment, this could be the opportunity for you.

Schedule

• Monday - Friday
• 8:00 a.m. - 4:30 p.m.
• Start time may vary earlier when assigned to patient registration duties
• No evenings, weekends, or holidays

Daily Duties

• Schedule office appointments and procedures in a high-volume call center environment
• Provide face-to-face scheduling assistance for patients in the office
• Register patients and accurately update demographic and insurance information
• Manage and work assigned work queues to support patient access and scheduling needs
• Deliver excellent customer service while assisting patients by phone and in person
• Coordinate appointments and procedures to ensure efficient patient care and provider schedules

Why UPMC?

• Monday-Friday schedule with no evenings, weekends, or holidays
• Competitive wages and comprehensive benefits
• Career growth and development opportunities
• Supportive team environment dedicated to exceptional patient care

Apply today and join a team committed to providing outstanding care and service to our patients throughout Central Pennsylvania!

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.
• Guide patients through the use of self-arrival technology or assist with check-in at the front desk based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient demographic, insurance, and registration information during check-in and checkout.
• Schedule follow-up appointments within the practice at checkout.
• Coordinate or connect patients with appropriate resources to schedule ancillary services.
• Help patients navigate the healthcare system by providing clear instructions and support to ensure continuity of care.
• Follow up on unresolved patient questions or concerns to ensure a positive patient experience.
• Demonstrate service recovery principles by addressing concerns promptly and taking appropriate action to exceed patient expectations and support the UPMC Experience.
• Enroll patients in the Biometrics (fingerprint recognition program and educate them on its benefits.
• Promote the MyUPMC patient portal and assist patients with registration and navigation when appropriate.
• Educate patients on financial responsibilities and connect them with advocacy and financial assistance resources as needed.
• Verify insurance coverage and benefits through online verification systems and carrier inquiries.
• Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.
• Appropriately triage and route incoming phone calls to clinical staff or other departments as needed.
• Perform administrative duties, including scanning medical records, faxing documents, and maintaining accurate records.
• Remain knowledgeable about the MyUPMC Patient Portal and confidently guide patients to ensure continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran