Patient Services Specialist 2 - Gastroenterology

Baylor Scott & White Health

Temple, TX

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JOB DETAILS

SKILLS

Communication Skills, Computer Systems, Data Entry, Documentation, Financial Procedures, Gastroenterology, Health Insurance, Healthcare, Insurance Claims, Medical Office, Medical Records, Medical Treatment, Mentoring, Nonprofit, PC Software, Past Due Accounts, Patient Assessment, Patient Care, Patient Charts, Patient Registration, Prescription Drugs, Presentation/Verbal Skills, Record Keeping, Staff Training, Telephone Skills, Training/Teaching, Writing Skills

LOCATION

Temple, TX

POSTED

14 days ago

**Working Conditions:** + Orientation will be conducted remotely. Training will be conducted onsite. + Should be available to cover GI Clinics in Harker Heights and Killeen, as needed. **Working Hours:** + Training Schedule: **Monday to Friday: 8:00 AM to 5:00 PM** + Upon successful completion of training, the work schedule will transition to **Monday to Friday: 8:30 AM to 5:30 PM** + Rotating Saturdays (Once a month): **6:30 AM - 12:00 PM** **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists. **Essential Functions of the Role** + Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments. + Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas. + Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested. + Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately. + Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested. + Helps in training, mentoring and providing help to junior staff as requested. **Key Success Factors** + Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful. + Knowledge of patient registration procedures and documentation. + Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process + Skilled in the use of personal computers and related software applications. + Skilled in preparing and maintaining patient records. + Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment. + Able to mentor and train staff. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About the Company

Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

COMPANY SIZE

500 to 999 employees

INDUSTRY

Healthcare Services

FOUNDED

1950

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