Patient Services Specialist

POSITION TITLE: Patient Services Specialist DEPARTMENT: Patient Services

NATURE OF POSITION: The Patient Services Specialist will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures for checking patients in, checking patients out, verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must be knowledgeable of clinic procedures. In addition, he/she will maintain patient confidentiality and abide by Central Oklahoma Family Medical Centers' policies and procedures.

MINIMUM QUALIFICATIONS:

• High School graduate or equivalent required
• Must be at least 18 years of age
• Medical/Dental office experience preferred
• Customer service experience required
• Ability to work and communicate with a multidisciplinary healthcare team and the public
• Basic computer skills required
• Phone etiquette
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time

RESPONSIBILITIES:

• Check in/out patients for appointments and collect co-pays and account balances, if applicable
• Enters sliding fee information, if applicable
• Looks up and schedule, reschedule, or cancel appointments for patients
• Posts daily payments collected during the day
• Processes credit card payments
• Schedules and processes appointments
• Answers the phone and directs calls as appropriate
• Maintains provider schedules by making proper appointments
• Participates in agency-sponsored staff training events (safety, OSHA, etc.)
• Protects the confidentiality of patients and their records at all times by complying with the clinic's Patient Confidentiality and HIPAA policies and procedures
• Provides guidance as needed to departmental employees regarding clinic policies and procedures
• Keeps workspace neat and organized
• Maintains a professional demeanor
• Exhibits a positive attitude and a commitment to the basic mission of the organization
• Exhibits caring qualities consistent with the values of a community health center
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
• Addresses patient complaints as outlined in patient complaint resolution
• Completes and submits all departmental specific reporting timely as requested
• Assists in training Patient Services Specialist within designated location(s)
• Maintains schedules for Patient Services Specialist, responsible for approving/reviewing time-off request
• Must be available to work at various locations.
• Performs other duties as assigned

ORGANIZATION:

• Exhibits enthusiasm, a positive altitude, and professionalism in the workplace
• Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
• Is friendly and easy to approach
• Is neat, clean, well-groomed, and dresses in accordance to the dress code policy
• Leaves personal problems out of the workplace
• Treats all co-workers with dignity and respect
• Abstains from gossip in the workplace
• Arrives on time and works through designated hours
• Completes tasks effectively, accurately and on time
• Demonstrates little or no absenteeism/follows leave guidelines
• Follows designated line of support
• Is flexible, able and willing to respond to unusual job-related demands
• Manages time well
• Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
• Shares equally in the workload of the department
• Works cooperatively with all team members and departments
• Works independently requesting assistance from supervisor only as needed
• Abstains from criticizing COFMC, colleagues and supervisors
• Demonstrates loyalty to COFMC, colleagues and supervisors
• Demonstrates support of the mission and vision of COFMC
• Accepts and participates in cross training
• Takes initiative to identify skill development needs.
• Commitment to the mission of COFMC.