Working Conditions: Orientation will be conducted remotely. Training will be conducted onsite.
Working Hours: Monday to Friday: 8:00 AM to 5:00 PM
JOB SUMMARY
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
• Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. • Arranges follow-up visits and referral appointments. • Assists with patient registration duties by collecting and verifying insurance information. • Verifies patient demographics and enters changes into computer system. • Directs patient to appropriate waiting areas. • Accepts payments for physician/clinic services according to established guidelines. • Posts payments and enters charges into computer utilizing appropriate codes. • Generates daily payment reports and verifies cash drawer against report. • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. • May be required to discuss financial arrangements with patients. • Receives and directs phone calls. • Assists patients and other visitors. • Responds to routine inquiries concerning practice services, hours of operation, etc. • Ensures any patient complaints are handled appropriately. • Assists with medical records duties as requested.
KEY SUCCESS FACTORS
• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. • Ability to adapt communication style to suit different audiences. • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. • Ability to calm upset patients in a composed and professional demeanor. • Excellent data entry, numeric, typing and computer navigational skills, with attention to details. • Comfortable working in a fast paced, constantly changing and stressful environment.
BENEFITS
Our competitive benefits package includes the following:
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS