Patient Services Specialist II

Job Summary: Provides front office support duties including, but not limited to:

• Greeting and welcoming patients
• Providing excellent customer service both in-person and over the phone
• Collecting co-payments
• Scheduling appointments
• Updating missing patient demographics
• Obtaining referrals and pre-certifications
• Other clerical duties as assigned

Communicates and models mission and values of CaroMont Health.

Qualifications:

• High school diploma or equivalent required with at least 3 years medical office experience.
• Computer experience required.
• Must demonstrate abilities and skills to provide excellent customer service.
• Must possess excellent communication skills as well as knowledge of medical practice operations.
• Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patients family members.
• Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers.
• Must be able to handle a fast-paced environment in a confident professional manner.
• Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor.
• Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential.
• Requires understanding of and the ability to maintain strict patient confidentiality.

EOE AA M/F/Vet/Disability