Patient Services Specialist II or III for Plastic Surgery in SW Portland

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist II or III. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Plastic Surgery West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you'll help ensure that patients at The Oregon Clinic Plastic Surgery West Clinic receive the highest value care tailored to their needs.

Using strong customer service and communication skills, this phone-based role is responsible for:

• Requires strong in-person patient experience support, including responsibility for checking patients in and out.
• Managing inbound referrals and scheduling patient appointments.
• Answering and directing calls on a multi-line phone system.
• Obtaining and completing insurance information.
• Handling incoming cosmetic patient inquiries and ensuring timely, appropriate scheduling.
• Performing additional administrative and support tasks as needed to support the administrative and clinical team.
• Cross trained in multiple areas if applicable, expected to take on extra duties (i.e., supply management, safety coordinator, etc.). Serves as a subject matter expert.

Salary:

Hiring range, based on experience and credentials:

• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

Workdays: This role is located at the Providence St. Vincent Medical Center East Pavilion. Typical hours are Monday-Friday (8:00 am - 5:00 pm).

Qualifications that support success in this role are based on education, experience, and values, including:

• Three (3) years of work experience, preferably in a medical office is strongly preferred. Specialty care, Plastic Surgery experience is a plus!

• Prior experience in a clinical role is preferred.

• Prior Electronic Medical Record (EMR) experience is strongly preferred. Epic experience is a plus!

• Knowledge of insurance requirements, medical terminology, and office procedures.

• Familiarity with referral processes.

• Demonstrated ability to initiate, work independently, and effectively multitask.

• Excellent attendance and work ethic.

• Positive attitude and desire to be a team player.

• Ability to communicate professionally and effectively with patients, physicians, and other team members.

• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits:

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments:

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.