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Patient Services Team Lead

Sonora Quest Laboratories

Phoenix, AZ

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JOB DETAILS
SKILLS
Auto Insurance, Clinical Laboratory, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Driver's License, Interpersonal Skills, Leadership, Long-Term Care, Medical Diagnosis, Mentoring, Operations, Patient Care, Phlebotomy, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Quality, Quality Management, Regulations, Regulatory Compliance, Team Lead/Manager, Training Program
LOCATION
Phoenix, AZ
POSTED
Today
Primary City/State:
Phoenix, Arizona

Department Name:
PSC-Shea-PDV

Work Shift:
Day

Job Category:
Phlebotomy

Seeking an employee and patient focused phlebotomist to help operations flow smoothly at our Scottsdale based patient service center. This position will be responsible for the daily operations at the service center along with mentoring new phlebotomists and helping to ensure excellent patient diagnostic care.

POSITION SUMMARY
Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS
  • Education consistent with a high school diploma or equivalent.
  • Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
  • Ability to perform complex problem solving and leadership skills required.
  • Communicates effectively in oral and written formats and delivery of information.
  • Advanced computer skills.
  • Excellent Customer Service skills.
  • Working knowledge of regulatory, accrediting, and compliance requirements.
  • Good leadership, communication, and interpersonal skills.
  • Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
  • IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
  • May require a valid driver's license and be eligible for coverage under the company auto insurance policy.


PREFERRED QUALIFICATIONS
  • Previous management experience or participation in management training programs.
  • Associates degree or equivalent experience.
  • National phlebotomy certification.


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Sonora Quest Laboratories

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