Patient Support Represenative-PRN

MultiCare Health System

Olympia, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Calendar Management, Career Development, Co-Payments, Develop and Maintain Customers, Emergency Services, Federal Laws and Regulations, Fellowship, HIPAA (Health Insurance Portability and Accountability Act), Hospital, Interpersonal Skills, Medical Records, Multitasking, Patient Care, Patient Registration, Patient Safety, State Laws and Regulations, Surgical Procedures, Tuition Fees

LOCATION

Olympia, WA

POSTED

30+ days ago

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: .01 Shift: Day Schedule: M-Sat

Position Summary
The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy.

Responsibilities

You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed
You will schedule patient appointments and collect any co-pays at the time of service
You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate
You will enter patient information and scan required documents in the computerized scheduling system
You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas

Requirements

High school or GED equivalent education
One year of experience

About Capital Medical Center

MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center - all delivered with compassion and integrity.

About the Olympia Community

As Washington's capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes - perfect for outdoor enthusiasts.

Why MultiCare?

Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

About the Company

MultiCare Health System

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