The Patient Support Representative responds to incoming calls, providing exceptional customer service and managing patient communications.
Essential functions include answering calls, documenting interactions, following scripts, identifying needs, researching issues, and offering solutions to minimize transfers. They access electronic health records to review patient history, communicate care plans, schedule appointments, and respond promptly to messages and voicemails. Additional duties involve transferring signed documents, assisting with administrative tasks, and maintaining compliance with policies.
Core competencies emphasize empathy, effective communication, multitasking, problem-solving, adaptability, organization, and attention to detail. The role requires a high school diploma or equivalent, with preferred experience in customer service or call centers. Candidates must demonstrate professionalism, confidentiality, and the ability to handle diverse situations efficiently.