Patient Support Representative

Additional Position Details: FTE: 0.900000 | 36 hours per week | Full Time | Primarily Monday-Thursday/0800-1630 and Friday/0800-1200

Starting Wage: $18.09-$24.88 per hour, depending on experience .

Position Summary

The Patient Support Rep 1, under general supervision, supports one to three skills (as defined by clinics) via telephone interaction. The Patient Support Rep answers all incoming calls as the first line of communication for the patients and clinics. Duties may include: scheduling, canceling and rescheduling appointments per established protocols; registering patients using accurate demographic and insurance information; identifying the reason for the call and appropriate resolution, scheduling from referrals to Specialty Clinics, identifying post op concerns and appropriate resolution, and directing calls to other departments as needed. A professional and friendly personality demonstrating collaborative interaction with patients, providers and other staff members are integral to the success of this position.

Qualifications

Education

• High School Diploma or equivalent is required
• Associate degree in business, healthcare, or related field, preferred.

Experience

• Minimum 1 year of call center or related sales and customer service experience is required.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.