Patient Transportation Supervisor

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America

Address:

2100 OCOEE APOPKA RD

City:

APOPKA

State:

Florida

Postal Code:

32703

Job Description:

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Thursday 6:00am - 4:30pm

Location: Apopka, FL

The role you'll contribute:

Coordinates all programs related to the transportation department. Facilitates incoming transporter calls to assign, update, and review calls. Manages the routing of transporters to maximize efficiency and ensure the appropriate equipment is used. Maintains minimal dispatch time for campus assignments throughout the shift as set by the management team. Regularly meets with customers to discuss and improve customer service. Takes charge and responds appropriately to unexpected situations. Uses correct tone of voice, stance, and non-defensive/offensive language in all communications. Maintains positive relationships by appropriately communicating information. Promotes and contributes positively to inter-departmental relationships. Supports and practices the philosophy of Share (Sense, Help, Acknowledge, Respect, and Explain. Utilizes knowledge and practices hospital organization policies, procedures, and mission. Other duties as assigned.

Knowledge, Skills, and Abilities:

• People Skills: Ability to understand customers' needs and respond to them in a pro-active, courteous, professional, and efficient manner [Required]
• Communication Skills: Ability to read, write, speak appropriately in English using good diction, and respond to people's needs in a pleasant and courteous way as perceived by the customer [Required]
• Technical Skills: Ability to operate stretchers, beds, and wheelchairs. For cost center 9623 must be able to type at least 20 wpm [Required]
• Ability to input data in a timely manner [Preferred]
• Management potential, and ability to accept responsibility, exercise authority, and function independently using effective written and verbal communications [Preferred]
• Ability to work well with others, using tact and diplomacy [Preferred]
• Ability to accept direction and respond to ever-changing matrix of Hospital needs [Preferred]
• Ability to use discretion when discussing confidential personnel related issues [Preferred]
• Ability to assign and set priorities for the numerous Transportation and Environmental Service activities of all patients, from infant to geriatric age [Preferred]
• Ability to maintain the confidentiality of patient and departmental information with no infractions [Preferred]
• Familiar with Microsoft office programs (Excel, Word etc [Preferred]
• Ability to develop strategies to improve the department (i.e. cost, KQI [Preferred]
• Ability to generate and manipulate Crystal reports for tracking software [Preferred]
• Exceptional communications skills to work with patients from infant, childhood, adolescent, adult and geriatric age groups [Required]
• Excellent customer service skills required and ability to exemplify the Service Standards [Required]
• Must be able to use computer for patient information and basic department clerical functions [Required]
• Ability to lead a team, coach for improvement and recognize positive behavior [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• N/A

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS [Required]

Physical Requirements: (Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/2vvwrzem

Pay Range:

$15.87 - $25.38

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.