Patient Transporter Senior

Overview:

Responsible for the effective planning and coordination of internal and external patient transports, equipment transports, in addition to product and mail deliveries and pick-ups. This senior role is capable of all patient transportation roles plus dispatch responsibilities, working under limited supervision. Knowledge of internal contacts including staff and management throughout the organization and external contacts including courier drivers, vendors, ambulatory drivers, contractors, and funeral directors.

Responsibilities:

1. Performs all Patient Transport Tech 3 responsibilities plus the following responsibilities:
2. Assigns patient and equipment transport routes and reviews and adds additional pick-up/delivery stops as necessary in an efficient and cost effective manner
3. Understands all aspects of daily patient flow and adjusts personnel allocation to fill the demand
4. Receives, researches and resolves customer issues regarding services and equipment/supplies
5. Troubleshoots issues with rental beds, iPads, and other equipment and technology
6. Accesses and navigates competently through Hill-Rom and KCI websites to charge out rental beds and Wound Vacs
7. Operates in PeopleSoft and uses Smartsheet to enter data proficiently.
8. Maintains, restocks, and tracks expiration dates in code cart items.
9. Plans and coordinates expedited courier requests, assuring efficient flow and delivery of mail, supplies, and products
10. Leads daily/nightly functions and directs the allocation of supplies and employees throughout the facility
11. Facilitates transportation of emergency and/or special requests for supplies, IV solutions, or equipment, coordinating with the Supply Replenishment Tech and Receiving teams, in addition to the courier team
12. Update emergency equipment inventory forms
13. Inspect restraints before being redeployed
14. Receives and coordinates patient transport and equipment/supply requests and determines the most efficient means of transport
15. Processes paper work associated with emergency/special request services
16. Maintains emergency equipment inventory forms
17. Ensures incoming emergency/special request supplies/equipment are delivered immediately upon receipt
18. Capable of performing warehouse runs when supplies are needed urgently during off-hours
19. Acts as a liaison when management leaders and supervisors are not available.
20. Performs Trainer functions for new Patient Transporters when supervisor and management is unable to perform such duties
21. Certifies employees in equipment competencies.
22. Performs N95 respiratory fit test employees.
23. Contributes to the success of the organization, keeping current on new developments within the D-H system
24. Other duties as required or assigned

Qualifications:

• High School graduate or equivalent
• Three years of experience as a Patient Transporter at D-H
• Two years of experience in Distribution, Receiving, or Courier Service
• Two years lead or supervisory experience preferred
• Skilled in interpersonal, oral, and written communication, grammar and spelling.
• Ability to delegate and provide direction to staff effectively
• Ability to work efficiently under pressure, work independently, take initiative, set priorities and use good judgment
• Ability to meet organization and departmental appearance standards

Required Licensure/Certifications:

• BLS required within 30 days of hire date.