Position: Patron Services Associate
Status: Part Time
Reports To: Patron Services Manager & Asst. Patron Services Manager
Schedule: Varies by event; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed.
Hours: Up to 25 hours per week
Pay Rate: $17/hour
Orlando Shakespeare Theater is seeking enthusiastic and customer-focused Patron Services Associate to support our 38th season. This is a part-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests.
This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.
OVERALL JOB RESPONSIBILITIES
Box Office Duties:
Provide a welcoming and helpful environment for patrons, volunteers, staff, and
visitors
Disseminate event information across multiple platforms to patrons and staff
Process subscription and single ticket sales efficiently using Spektrix ticketing
software
Coordinate with various departments to address patron needs
Conduct data entry and management tasks related to box office functions
Manage voicemail and respond to inquiries via phone and email
Work with management and team to complete various projects
Front of House Duties:
Support morning student performances, matinee & evening performances on an
as needed basis
Assist groups & individuals with entering and exiting the theater
Coordinate with the Patron Services Manager, Asst. Patron Services Manager, and
education department regarding performance needs
Work closely with stage management and production team before, during, and
after performances regarding various start & end times and late patron seating
Address ADA needs before, during, and after performances
Accurately produce performance reports
Monitor volunteer activities and perform necessary tasks as assigned by the
volunteer coordinator
EXPERIENCE & SKILLS
Have a professional attitude, appearance, and personality
Exhibit exceptional customer service skills
Professional phone etiquette
Exceptional verbal communication
Ability to properly record information and produce various reports
Ability to take direction and problem solve
Distribute Will Call tickets, reprint tickets, and assist guests as needed during
performances
Manage voicemail and respond to all inquiries over the phone and by email
Be familiar with the season, theaters, and overall operations
Experience in Spektrix or other box office/ticketing software (REQUIRED)
Experience using Volgistics or other volunteer management software (PREFERRED)
Be highly proficient in Google G-suite and Microsoft Office software
SCHEDULE:
Schedule varies based on event scheduling
Shifts range from 8 AM start time to 11 PM end time
Weekends, evenings, and holidays may be required
Performances for the upcoming season are scheduled August 2026 - May 2027
This position is anticipated to work anywhere from 0 to 25 hours per week. Hours
are not guaranteed every week, and they will be assigned as needed