Administrative Skills, Customer Support/Service, Funding, High School Diploma, Higher Education, Order/Customer Fulfillment, Organizational Skills, Performing Arts, Problem Solving Skills, Purchasing/Procurement, Sales, Sales Management, Theater
Locations: Auburn University, AL
Categories: Theatre & Arts
Job Type: Non-Faculty
Position Type: Part-Time
Department: AU Performing Arts Center
Associated Division: AVP, Administrative Effectiveness
Req ID: 9734
Overview
_Unique opportunity to create exceptional experiences for patrons at one of Auburn's premier performing arts venues!_
The Gogue Performing Arts Center (https://goguecenter.auburn.edu/) is seeking a Patron Services Coordinator to help deliver an exceptional experience for every guest. Reporting to the Patron Services Manager, this role serves as a key point of contact for patrons by providing outstanding customer service, managing ticket sales and patron accounts, and supporting Box Office and Front-of-House operations. From assisting guests with ticket purchases to ensuring day-of-show operations run seamlessly, this position plays an integral role in the success of performances and events.
Responsibilities
+ Provides customer service via email, telephone, and in person, describing performances/events, addressing questions, and resolving patron issues.
+ Processes ticket orders and fulfillment, including verifying order forms, computing charges, and organizing orders.
+ Records ticket orders in the database, including seat assignments, patron status, ticket issues, and charge updates.
+ Contributes to training sessions for box office and front-of-house personnel, including usher training and shadowing team members.
+ Assists patrons with renewals of full season, series, create-your-own, and single ticket purchases.
+ Provides directions to patrons on day-of-show for seat locations, restrooms, theatre entrances, concessions, and sponsorship event details.
+ Sets up day-of-show stanchions, merchandise tables, chairs, and tablecloths, and stuffs Playbills with updated information.
+ Provides current information and processes sponsorship donations into patron accounts.
+ Assists students with purchasing tickets, seat availability, and student RUSH ticket distribution.
+ Facilitates payments for school show performances, documents payments.
Qualifications
+ High School Diploma or GED
+ 1 year of customer services experience in sales and service by phone, in-person, or online.
Contract Type
Continuing
Why Work at Auburn?
+ Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
+ Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
+ We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
+ Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
+ A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
+ Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Posted Date
7/20/2026A
Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.