Pawcierge

Noble Pet Resort

SeaTac, WA

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JOB DETAILS

SALARY

$22–$28

SKILLS

Animal Care, Brand Marketing (Branding), Communication Skills, Computer Skills, Content Development, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Driver's License, Multitasking, Operational Support, Organizational Skills, Smartphones, Social Media, Time Management

LOCATION

SeaTac, WA

POSTED

14 days ago

About Noble Pet Resort

Noble Pet Resort is a premium pet hospitality experience designed around thoughtful care, structured environments, and a team-first culture. We are building something different—where high standards and genuine care go hand in hand.

Position Summary

The Pawcierge is responsible for creating a welcoming, polished, and engaging experience for every pet parent.

This role serves as the primary point of contact for clients and sets the tone for how Noble is experienced—from the first interaction through every visit. In addition to managing front-of-house operations, the Pawcierge plays a key role in capturing and sharing moments that reflect the Noble experience.

At Noble, this role goes beyond traditional customer service. It is about building trust, communicating with intention, and ensuring that every interaction feels thoughtful, organized, and genuine.

What You’ll Be Exceptional At

Customer Experience & Client Interaction

Creating a warm, professional, and memorable experience for every client interaction
Welcoming clients confidently and ensuring a smooth, organized check-in and check-out process
Communicating clearly and thoughtfully with pet parents across all channels (in-person, phone, email, text)
Building trust by being responsive, informed, and attentive to client needs

Front-of-House Execution & Organization

Managing reservations, inquiries, and scheduling with accuracy and attention to detail
Maintaining organized and up-to-date client and pet profiles
Supporting tour experiences by confidently explaining services and answering questions
Ensuring the front desk environment remains calm, efficient, and well-managed—even during busy periods

Brand & Social Storytelling

Capturing high-quality photos and videos of pets that reflect their personality and experience
Identifying meaningful, natural moments worth sharing—not just staged content
Supporting Noble’s social presence through thoughtful, on-brand content
Maintaining awareness of brand tone, presentation, and consistency
This is not about posting frequently—it’s about capturing moments that matter.

What You’ll Be Comfortable With

Guest Awareness & Coordination

Maintaining a working understanding of pet care operations, including playgroups, feeding, and daily routines
Communicating effectively with the pet care team to ensure accurate and timely updates
Ensuring that information shared with clients reflects what is actually happening in the resort

Back-of-House Awareness

Supporting overall operations when needed
Maintaining awareness of cleanliness, organization, and facility standards
Stepping in to assist during busy periods as appropriate

What Makes You Exceptional

You are organized, detail-oriented, and naturally put people at ease
You communicate clearly, confidently, and with intention
You are observant and able to capture moments that others might miss
You remain composed and professional, even during high-volume or fast-paced situations
You take pride in creating an experience that feels both seamless and personal

Requirements

Required:

Passion for working with dogs and cats, and delivering uncompromising care
Experience in a customer-facing or service-oriented role
Strong communication and organizational skills
Comfort with multitasking in a fast-paced environment
Basic computer proficiency
Valid driver’s license and willingness to safely operate company vehicles (e.g., SUV or minivan) as needed
Availability to work flexible schedules, including weekends and holidays

Preferred:

Experience in hospitality, front desk, or client service roles
Experience with reservation systems or CRM tools
Comfort using a smartphone or camera to take high-quality photos and videos
Familiarity with social media platforms and content creation
Willingness to support overnight (ON) coverage on a limited, rotational basis as needed

Success in This Role Looks Like

Clients feel welcomed, informed, and confident from their first interaction
The front desk operates smoothly and efficiently, even during peak times
Reservations and client records are accurate and well maintained
Communication is clear, timely, and consistent across all channels
Social content feels authentic, thoughtful, and aligned with the Noble experience

Pawcierge

Noble Pet Resort

SeaTac, WA

Requirements

Benefits

About the Company

Noble Pet Resort

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