Payer Relations Manager

The Payer Relations Manager provides all operational oversight and leadership to payer contracting, credentialing, reimbursement support, and communications, ensuring team efficiency, regulatory compliance, and alignment with organizational goals. This role collaborates cross-functionally and with internal and external stakeholders to resolve complex issues, improve revenue performance, and strengthen long-term relationships.\n \nEssential Responsibilities and Duties:\n \nOversees contract management, credentialing, and payer support functions to ensure accuracy, accountability, and productivity, while directing the execution, documentation, and ongoing maintenance of payer contracts to uphold compliance and support timely renewals in collaboration with leadership. \nAnalyzes payer performance data (e.g., denial rates, payment timelines, contract compliance), models payer contracts to forecast financial impacts while leveraging knowledge of claims adjudication and revenue cycle metrics to support strategic decision-making. \nDelegates resolution of payer-related escalations, including claim denials, authorization barriers, payment disputes, and operational bottlenecks, guiding team members and engaging internal and external stakeholders in a timely manner. \nLeads payer credentialing and enrollment processes, ensuring timely submission, tracking, and follow-up of applications in alignment with regulatory standards and payer-specific requirements. \nDemonstrates deep expertise in contracting platforms and systems, overseeing their implementation, optimization, and daily use to ensure accurate contract management, streamlined workflows, and alignment with organizational goals. \nEvaluates payer performance metrics, analyzing trends related to reimbursement, contract compliance, and operational efficiency, and prepares regular performance reports with insights and recommendations for leadership. \nLeads the development and execution of strategic initiatives to build and maintain strong relationships with key insurance payers and industry stakeholders including associations, providers, and advocacy groups, to align contracting efforts with organizational goals, drive referral growth, influence policy, and collaboratively address regulatory and payer-related challenges through active engagement in industry forums and initiatives. \nDrives timely and accurate payer policy changes and operational updates by coordinating cross-functional communication, updating protocols, ensuring staff training, and supporting compliance efforts to maintain seamless care delivery. \nManages team leaders performance by conducting regular reviews, setting clear development goals, and delivering constructive feedback to support individual growth. Identifies training needs and partners with Training & Development to implement professional development programs aligned with team and organizational objectives. \nPromotes a culture of continuous learning and professional development, providing performance feedback, mentoring staff, facilitating team training, and ensuring the team is equipped with the knowledge and tools to meet evolving organizational and payer demands. \nAdheres to company policies and procedures regarding employment, safety, and compliance. Resolve any area of non-compliance immediately. \nPerforms other duties as requested by executive leadership/management.