Administrative Management, Analysis Skills, Budget Management, Business Administration, Business Intelligence, Coaching, Communication Skills, Consulting, Customer Support/Service, Customer/Client Research, Delivery Management, Healthcare Administration, Leadership, Mentoring, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Management, Performance Metrics, Problem Solving Skills, Process Development, Process Improvement, Productivity Management, Project Evaluation, Public Health, Requirements Management, Set Goals, Strategic Planning, System Integration (SI), Team Lead/Manager, Team Player, Technical Delivery, Utilization Management, Willing to Travel
Operations Consulting Manager
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
As part of the Operations Consulting team, you will manage the delivery of technology implementations and systems integration initiatives that align with business objectives. As a Manager, you will lead teams, mentor junior staff, and secure disciplined delivery while fostering clear communication across business, IT, and vendor teams.
Responsibilities:
- Oversee the implementation of technology solutions and systems integration projects
- Mentor junior staff to enhance their skills and professional growth
- Confirm disciplined project delivery aligned with business objectives
- Facilitate impactful communication between business, IT, and vendor teams
- Lead teams in identifying and resolving project-related issues
- Establish clear project goals and performance metrics
- Promote a collaborative environment to drive successful outcomes
- Evaluate project performance and implement enhancements as needed
What You Must Have:
- Bachelor's Degree
- At least 5 years of experience
What Sets You Apart:
- Master's Degree in Health Administration, Public Health, Business Administration/Management preferred
- Demonstrated experience leading workstreams or managing initiatives
- Managing day-to-day delivery of technology implementation
- Coordinating across business, IT, and vendor teams
- Developing KPI definitions and reporting requirements
- Translating business needs into clear BI specifications
- Excelling in stakeholder management and problem-solving
- Preparing executive-ready updates and recommendations
- Demonstrated ownership of workstream delivery and team outcomes
Travel Requirements: Up to 80%