Payment Processor

Position Summary

This position's primary role is to process mailed in customer check payments. This is a CSR I l level position and will also handle customer correspondence and walk in customers. Must have a strong knowledge of company policies/guidelines as directed by management; and must be flexible and willing to adjust to other duties of the CSC based on business needs.

Essential Duties and Responsibilities

• Receives and processes customer mailed in check payment utilizing the back office system.
• Performs daily close out procedures including deposit preparation.
• Completes required reporting, recording individual completed daily work statistics.
• Performs payment research when required.
• Performs accurate cash, check, and credit card payment processing.
• Documents customer interactions and actions in the database.
• Researches and resolves customer issues.
• Receives and processes account update requests from customers.
• Performs as a call center CSR when required to handle call surges or to schedule requirements.
• Makes outbound calls when requested.
• Performs notice quality review activities when assigned.
• Performs image review when required.
• Performs data entry.
• Helps other departments with their tasks when mailed in check processing volume is low.
• Maintains an above average attendance record. Performs other tasks as assigned.

Qualifications/Requirements

• High school diploma or GED Certificate is required.
• Must successfully pass criminal background check
• Must have worked for a minimum of 90 days on the project and received satisfactory attendance and performance ratings; and have an ongoing knowledge of company policies/guidelines.
• Prior customer service, retail, or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and computer skills. Ability to work independently.

We strive to understand what Job Seekers need to thrive as an Associate of Express Bellevue. We analyze their needs and skills, then pair our Job Seekers with the Bellevue Employer that fits them best. Since 2009, we've been working with Job Seekers and Employers in the King County area and we look forward to many more years of getting people back to work. The Certified Staffing Consultants on our teamwork with our clients to meet and surpass any challenges they may be facing as well as help them achieve their business goals. Some of the services we provide are temporary staffing, evaluation hire, flexible staffing, short-term or long-term contract staffing, and professional/executive recruitment in a wide range of industries.

At Express Bellevue, we understand the needs of your business and our goal is to make sure those needs are met. Without international corporate backing and local knowledge, we are able to support you and your business 100%. Our application process is simple and qualified. This four-step hiring system will help you find your next temporary, short-term, or long-term employment in Bellevue!