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Payment Queue Specialist

ABB Optical Group
  • Coral Springs, Florida
    2 days ago

    Job Description

    Payment Queue Specialist
     
    JOB RESPONSIBILITIES 
     
    The Payment Queue Specialist’s main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments.  In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders.
     
    Essential Responsibilities include the following. Other duties and special projects may be assigned.
    • Provide individualized customer service with high quality and professional standards
    • Answer inbound calls and emails. Make outbound calls as appropriate
    • Process Credit Card and ACH Payments
    • Provide assistance on Statement & Invoice Inquiries
    • Provide assistance on financial status of accounts
    • Provide assistance to other departments and Associates as needed
    • Understanding of business to business accounts for ABB Optical Group and PEN Buying Group   
    • Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
    • Route calls to the appropriate resources when needed
    • Report inconsistencies and inefficiencies, and escalate issues to management
    • Meet or exceed all key performance metrics set by the department
    • Keep reference guides organized and current
    • Comply with the Attendance Policy and adhere to established department goals and guidelines
    • Maintain accurate records of customer interactions and transactions
    • Maintain a clean and organized work area
    • Participate in team discussions; provide feedback to improve the processes
    • Participate in ongoing department training and assessment programs
    Shift: 10:00am -7:00pm
     
    Supervisory Responsibilities:   None
     
     
    QUALIFICATIONS
     
    Required Qualifications: 
    • High school diploma or equivalent
    • General PC applications
    • MS Office applications
    • Excellent written and oral communication skills with the ability to convey information clearly and effectively
    • Ability to multi-task and utilize multiple systems while performing the job
    • Ability to resolve and deescalate customer conflict issues in a tactful and professional manner
    • Ability to adapt to change and unexpected demands of the business
     
    Desired Qualifications  
    • Bilingual (Spanish)
    • Experience with business to business, credit and collections
    • Experience with A/R systems
    For U.S. Candidates
    Compensation Range
    The anticipated base salary range for this position is $17.00/hr. This represents the good-faith estimate of the compensation range at the time of posting.
    Actual pay will be based on job-related factors, which may include:
    • Geographic location
    • Relevant experience
    • Education and qualifications
    • Job-related skills
    • Internal equity considerations
    • Applicable minimum wage laws
    This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
     
    Benefits
    Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
    • Medical, dental, and vision insurance
    • Life and group life insurance
    • Voluntary supplemental life insurance
    • Supplemental health benefits (critical illness, hospital, accident)
    • Short- and long-term disability
    • Paid family leave (where applicable by state law)
    • 401(k) plan
    • Tuition reimbursement
    • Eyewear discounts
    Time-Off Benefits
    Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
    • Paid vacation and/or sick time
    • Paid holidays
    • Birthday PTO
    (Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
     
    Accessibility and Accommodations
    Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
    To request an accommodation, please email 

    HR@abboptical.com

     and include your name and contact information so we can follow up promptly.
    Equal Opportunity Employer
    ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
    International Candidates
    The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.
     
     
    ABB031

    Numbers & Facts

    LocationCoral Springs, Florida
    Websitehttps://www.abboptical.com/

    Skills

    • ABB (Asea Brown Boveri)unmatched
    • Accounts Receivableunmatched
    • Business-to-Business (B2B)unmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Corporate Policiesunmatched
    • Credit Cardsunmatched
    • Credit Processingunmatched
    • Credit and Collectionsunmatched
    • Customer Relationsunmatched
    • Customer Service Evaluationunmatched
    • Dental Insuranceunmatched
    • Financial Analysisunmatched
    • Health Planunmatched
    • Hospitalunmatched
    • Information Technology & Information Systemsunmatched
    • Life Insuranceunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Performance Metricsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Set Goalsunmatched
    • Spanish Languageunmatched
    • State Laws and Regulationsunmatched
    • Telephone Skillsunmatched
    • Track Customer Issuesunmatched
    • Training Programunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

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