Payment Services Specialist

Role:
By emphasizing ONE Park, ONE Mission, One Team, the Payment Services Specialist processes payment transactions, including wires, ACH, payroll deductions, and mobile deposits, ensuring accuracy and fraud prevention. This role monitors payment systems, resolves disputes, assists staff with payment needs, and maintains compliance with regulations. Additionally, the specialist provides backup support, reviews procedures for efficiency, and prepares reports to enhance operational effectiveness.

 

Performance Measurements:
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To provide informed, professional assistance to others in the Credit Union.
4. To keep management informed regarding key operating issues affecting the department.
5. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and
present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manage immediately.

 

Knowledge and Skills:
Experience Three years to five years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting
cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Must be able to operate 10-key calculator by touch. Should have experience with PC software programs.

 

Physical Requirements
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform
the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.
PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an
exhaustive list of all essential functions. To the extent required by any applicable law,
reasonable accommodations will be made to enable qualified individuals with disabilities to
perform essential functions where this can be done without posing a direct threat to self or
others. While performing the essential duties of this position, the employee frequently must sit,
stand, and walk short distances. The employee frequently uses hands and fingers to count
currency and handle, manipulate, and feel objects, documents, and office tools and
equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones,
and other office equipment and software throughout the work day. The employee is
occasionally required to stoop, bend, squat, and reach overhead with hands and arms.
Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25
pounds.