Payment Solutions Specialist I

The League of Credit Unions & Affiliates (The League) is looking to hire a full-time Payment Solutions Specialist I for the Payment Solutions team. Are you a go-getter who can juggle multiple tasks at once? Do you embrace challenges and quickly find working solutions? If you enjoy providing excellent customer service, building relationships, and have strong telephone etiquette, this position is for you.

Payment Solutions is a subcompany under LEVERAGE. Payment Solutions is committed to delivering debit, credit, chargeback, gift card, rewards, and ATM solutions to credit unions to increase their market footprint, expand their card program, and inspire loyalty in their members.

As a Payment Solutions Specialist I you will identify, verify, and correct cardholder MasterCard and Visa account problems for credit unions via our dispute team and credit union services team. You will process fraud and dispute claims via chargebacks, bond claims, file closures, and other recovery rights. Payment Solutions Specialist I monitor all cardholder and credit union inquiries and route all technical questions to appropriate personnel.

Payment Solutions Specialist I are tasked with responding to all inquiries from user credit unions within an established time limit and completing the necessary documents on all posting rejects while monitoring the outcome and assuring accurate adjustment of the cardholder accounts are processed:

• Preparing and sending correspondence to cardholders informing them of the status of their dispute.
• Maintaining confidentiality of cardholder account information and assuring that proper security procedures are followed when responding to user credit unions and cardholders.
• Responding to incoming telephone calls, assisting credit union personnel and members with general inquiries, and providing accurate routing of inquiries to appropriate department personnel.
• Reviewing and completing bookkeeping journals for client credit unions.
• Inputting data to establish new cardholder accounts, or inputting proper status on accounts such as closed account, delinquent, bankruptcy, etc.
• Accurately posting payments to members' accounts within designated time limits.

What you need to be qualified for this job (see full job description attached):

• High school diploma or equivalent.
• One year of previous experience with VISA/Mastercard credit card operation and exception processing.
• One year of customer service experience.
• Ability to work paperless with Document Imaging Printer.
• Proficient in Microsoft Office suite.

AS A PAYMENT SOLUTIONS SPECIALIST I you can expect to work onsite 8 a.m. to 5 p.m. Monday through Friday, with an option for occasional overtime.

How To Apply:

If this job is what you are looking for, please take the next step and fill out our online application. This entire application process should take you less than five minutes to complete. Once you complete your application you will receive a link to complete a short assessment. Both are required to move forward in the process.

Here at The League, we are proud to be an equal opportunity employer offering a team member-centric culture, competitive salaries, and exceptional benefits.

At The League of Credit Unions & Affiliates, we're proud to be an equal opportunity employer, offering a team member-centric culture, competitive pay, and strong benefits. We serve nearly 400 credit unions across Alabama, Florida, Georgia, and Virginia-representing over 33 million members and more than $467 billion in assets. As the voice of credit unions, we lead in advocacy, industry engagement, and community impact. Through LEVERAGE, our service corporation, we deliver innovative business solutions that help financial institutions grow, adapt, and stay competitive.

The League enforces a drug-free workplace policy and employment offers are contingent on drug-screen and background check.