Sunwest Bank logo

Payments and Digital Solutions Manager

Sunwest Bank
  • Meridian, Idaho
    3 days ago

    Job Description

    SUMMARY
    The Payment and Digital Solutions Manager is responsible for leading the evaluation, design, implementation, and enhancement of payment and digital banking solutions that support Sunwest Bank's growth objectives and evolving client needs. This role serves as the lead for payment modernization initiatives, partnering closely with Operations, Information Technology, Treasury Management, Relationship Management, Compliance, Risk Management, and Executive Leadership to identify opportunities, evaluate vendors, implement technology solutions, and establish operational controls.
    The Solutions Manager will drive the advancement of the Bank's payment and digital ecosystem, including emerging technologies and payment rails such as international payments, faster and real-time payments, stablecoin-enabled solutions, digital treasury services, and future payment innovations. This individual will serve as a subject matter expert and project leader, ensuring successful implementation of strategic initiatives while balancing innovation, client experience, operational efficiency, regulatory compliance, and risk management.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES
     
    Strategic Leadership & Innovation
    • Participate in creation of a strategic roadmap for payment modernization and digital banking capabilities.
    • Identify opportunities to enhance client experience, operational efficiency, revenue generation, and competitive positioning through innovative payment and digital solutions.
    • Monitor industry trends, evolving technologies, regulatory developments, and competitive offerings to recommend strategic initiatives.
    • Evaluate emerging payment rails, networks, technologies, and fintech partnerships for potential adoption.
    Project & Program Leadership
    • Lead end-to-end implementation of strategic payment and digital banking initiatives.
    • Develop business cases, project plans, cost-benefit analyses, and executive recommendations for proposed solutions.
    • Establish project milestones, success metrics, governance structures, and reporting mechanisms.
    • Drive initiatives through completion while managing competing priorities and stakeholder expectations.
    • Facilitate organizational change management, training, and communication efforts related to new solutions.
    Vendor Evaluation & Relationship Management
    • Lead vendor identification, evaluation, due diligence, selection, contract negotiations, and ongoing relationship management.
    • Coordinate demonstrations, proof-of-concepts, pilot programs, and implementation planning activities.
    • Partner with Legal, Compliance, Information Security, Risk Management, and Information Technology teams during vendor evaluations.
    • Monitor vendor performance and ensure service levels support organizational objectives.
    Payments & Digital Solutions Development
    Lead initiatives involving:
    • Faster or real-time payments
    • International Payments and Cross-Border Payment Solutions
    • Stablecoin and Digital Asset Payment Solutions
    • Treasury Management Enhancements
    • Online and Mobile Banking Capabilities
    • Commercial Payment Services
    • Embedded Banking and API-Based Solutions
    • Digital Account Opening and Client Onboarding Solutions
    • Emerging Payment Technologies
    • Evaluate opportunities to expand payment capabilities and improve payment processing efficiency.
    • Partner with business lines to identify unmet client needs and develop innovative solutions.
    Risk Management & Governance
    • Collaborate with Compliance, Risk Management, Information Security, Fraud Prevention, and Operations teams to identify and mitigate risks associated with new products, services, vendors, and technologies.
    • Develop implementation frameworks, policies, procedures, controls, and monitoring programs supporting new solutions.
    • Ensure solutions meet regulatory requirements, network rules, and internal risk management standards.
    • Participate in risk assessments, vendor management reviews, audits, and examinations related to implemented solutions.
    • Establish metrics and reporting to monitor performance, risk exposure, and adoption rates.
    Cross-Functional Collaboration
    Partner with:
    • Sales Leadership
    • Operations Teams
    • Information Technology
    • Compliance
    • Risk Management
    • Information Security
    • Finance
    • Marketing
    to evaluate opportunities, prioritize initiatives, and support successful implementation efforts.
    • Facilitate alignment between business objectives, technology capabilities, operational requirements, and regulatory expectations.
    • Present recommendations, project updates, and strategic initiatives to senior management and executive committees.
    ADDITIONAL RESPONSIBILITIES
    • Maintain deep expertise in payment systems, digital banking capabilities, industry regulations, and emerging financial technologies.
    • Participate in industry groups, conferences, and professional organizations to maintain awareness of industry developments.
    • Demonstrate professionalism, leadership, accountability, and a commitment to continuous improvement.
    • Maintain high standards of quality work, attendance, and appearance.
    • Adhere to all company policies, procedures, and regulations.
    • Perform additional duties as assigned related to the position.
     
     
    SUPERVISORY RESPONSIBILITIES
    This position is not responsible directly managing people; however, primary responsibilities include leading cross-functional initiatives and influencing stakeholders across multiple departments.
     
    MINIMUM QUALIFICATIONS
    • Bachelor's degree in Business, Finance, Information Systems, Technology Management, or a related field preferred.
    • 7+ years of experience in banking, treasury management, payment systems, financial technology, digital banking, product management, or related financial services roles.
    • Demonstrated experience leading complex technology implementations and cross-functional projects.
    • Strong knowledge of:
      • ACH
      • Wire Transfers
      • Card Payments
      • Real-Time Payments
      • Treasury Management Services
      • Digital Banking Platforms
      • Core Banking Systems
      • Payment Network Operations
    • Experience evaluating and managing third-party vendors and technology providers.
    • Knowledge of banking regulations, payment network rules, risk management practices, and vendor management standards.
    • Strong analytical, organizational, project management, and problem-solving skills.
    • Excellent communication and presentation skills with the ability to engage executives, business leaders, and technical teams.
    • Ability to navigate ambiguity, build consensus, and drive initiatives to successful completion.
    • Entrepreneurial mindset with a demonstrated ability to identify opportunities and execute strategic initiatives
    • Occasional travel required
     
    COMPETENCIES:
    • Strategic Thinking
    • Innovation
    • Technology Acumen
    • Project Leadership
    • Change Management
    • Risk Management
    • Vendor Management
    • Business Partnership
    • Communication
    • Initiative
    • Decision Making
    • Results Orientation
    • Collaboration
    • Problem Solving
     
    PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
    • Standing, walking and squatting less than fifty percent of the work shift
    • Required to lift, move and carry up to 40 pounds
    • Ability to read, count and write to accurately complete all documentation and reports
    • Must be able to see, hear and speak in order to communicate with employees and other clients
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
    • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
     
    (Check the box that applies by double clicking on the box.)
    Sedentary: Limited activity, no lifting, limited walking                         
    Moderate: Mostly standing, walking, bending, frequent lifting
    X Light: Office work, some lifting, bending, stooping or kneeling, walking
    Arduous: Heavy lifting, bending, crawling, climbing
     
    WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
    • The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance
    • Noise levels are considered moderate
     
     
     
    Sunwest Bank Is an Equal Opportunity Employer
    Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.
     
    Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures.  Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
     
    Attend and complete all required classroom, computer-based, web-based and seminar training.  It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.”  Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position
     
    Note:  The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  All job descriptions can be amended without notice as warranted by business necessity.

    Numbers & Facts

    LocationMeridian, Idaho
    IndustryBanking
    Company Size50 to 99 employees
    Year Founded1970
    Websitehttps://www.sunwestbank.com/

    About Company

    Sunwest Bank has been consistently named one of the top performing banks in the United States by American Banker and SNL Financial. Sunwest’s primary focus is commercial business and real estate banking. Through 12 targeted locations across the Western United States, Sunwest offers a full suite of private and commercial banking services to its clients.

    Since 2009, Sunwest has completed five failed bank acquisitions beginning with the acquisitions of MetroPacific Bank of Irvine. Later that year, Sunwest expanded the franchise south to San Diego with the acquisition of Pacific Coast National Bank. Its expansion continued beyond the California border with the acquisition of First State Bank of Flagstaff from the FDIC, adding a presence in Northern Arizona. In 2013, the Bank expanded into the Northwest by acquiring the Washington-based Westside Community Bank which added two locations outside of Tacoma. Sunwest then broadened its Northwest presence to Boise through acquiring the failed Syringa Bank from the FDIC, adding nearly $140 million in assets and a network of five Idaho branches. In the latter half of last year, the Bank broadened its footprint further by adding LPOs in both the Salt Lake City and Phoenix, Arizona markets. These three out-of-state acquisitions and two de novo LPOs have positioned Sunwest well as it embarks on its next expansionary phase.

    Sunwest Bank operates with an iron clad balance sheet of $885 million in assets, $111 million in tangible capital and $4MM in reserves, making it well poised to continue its growth.

    Sunwest Bank is the flagship of H Bancorp, a $1.3 billion privately-owned bank holding company with a controlling interest in Bay Bank located in the Baltimore/D.C. corridor. H Bancorp provides strategic leadership, access to capital and an opportunity to participate credits across the entire H Bancorp family.

    SUNWEST BANK – AN ENTREPRENEURIAL BUSINESS BANK
    Sunwest prides itself on being an entrepreneurial and innovative commercial business bank. The Bank positions itself through deep knowledge in lending niches ensuring our people are regarded as trusted advisors and not simply bankers. It is with this approach that we provide impeccable service to our clients.

    Skills

    • Analysis Skillsunmatched
    • Application Programming Interface (API)unmatched
    • Auditingunmatched
    • Bank Managementunmatched
    • Bank Secrecy Actunmatched
    • Banking Regulationsunmatched
    • Banking Servicesunmatched
    • Business Caseunmatched
    • Change Managementunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Conference Managementunmatched
    • Continuous Improvementunmatched
    • Contract Negotiationunmatched
    • Cost Benefit Analysisunmatched
    • Cross-Functionalunmatched
    • Customer Experienceunmatched
    • Depth Perceptionunmatched
    • Due Diligenceunmatched
    • Ecosystemsunmatched
    • Embedded Systemsunmatched
    • Emerging Technologyunmatched
    • Entrepreneurshipunmatched
    • Establish Prioritiesunmatched
    • Financeunmatched
    • Financial Regulationsunmatched
    • Financial Servicesunmatched
    • Financial Systemsunmatched
    • Heavy Liftingunmatched
    • Industry/Trade Analysisunmatched
    • Information Technology & Information Systemsunmatched
    • Information/Data Security (InfoSec)unmatched
    • Leadershipunmatched
    • Lift/Move 40 Poundsunmatched
    • Maintain Complianceunmatched
    • Manual Dexterityunmatched
    • Marketingunmatched
    • Metricsunmatched
    • Needs Assessmentunmatched
    • Network Administration/Managementunmatched
    • Onboardingunmatched
    • Organizational Skillsunmatched
    • Payment Processingunmatched
    • People Managementunmatched
    • Performance Analysisunmatched
    • Performance Reviewsunmatched
    • Physical Demandsunmatched
    • Policy Implementationunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Product Demonstrationunmatched
    • Product Managementunmatched
    • Product Positioningunmatched
    • Program Controlunmatched
    • Program Planningunmatched
    • Project Planningunmatched
    • Project/Program Managementunmatched
    • Proof of Conceptunmatched
    • Regulationsunmatched
    • Regulatory Complianceunmatched
    • Regulatory Requirementsunmatched
    • Relationship Managementunmatched
    • Revenue Growthunmatched
    • Risk Analysisunmatched
    • Risk Managementunmatched
    • Safety Complianceunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Sales Qualificationunmatched
    • Strategic Planningunmatched
    • Supplier Relationship Management (SRM)unmatched
    • Technical Leadershipunmatched
    • Technical Operationsunmatched
    • Treasuryunmatched
    • Treasury Managementunmatched
    • Vendor/Supplier Evaluationunmatched
    • Vendor/Supplier Managementunmatched
    • Vendor/Supplier Relationsunmatched
    • Willing to Travelunmatched

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