Payments Operations Specialist

Job Responsibilities

Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.
Build profiles and transmissions for Receivables Operations, providing coding specifications.
Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.
Identify and escalate risks to minimize potential problems for clients and the business.
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.


Required Qualifications, Capabilities, and Skills

Bachelor's degree in Computer Science or equivalent work experience.
Minimum of one year of experience in a similar role.
Proficiency in using PC/Workstation in a Windows environment.
Strong verbal and written communication skills with demonstrated analytical and logical thinking skills.
Excellent time management, organizational, and planning abilities.
Self-motivated with strong behavioral skills with attention to detail and client-focused mindset.
Ability to build and maintain client relationships.
Understanding of technical systems for managing client implementations.
Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.


Preferred Qualifications, Capabilities, and Skills

Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications.
Experience in client relationship management and presentation skills.
Ability to coordinate and manage internal and external parties for project delivery.
Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes.
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.