Payments Specialist

ABOUT THE ROLE

We are looking for an entry level Payments Specialist to join our growing team. REPAY is looking for someone who will enroll vendors, process and research payments, among a variety of other tasks. This role will work onsite in our Atlanta office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you'll fit right in.

RESPONSIBILITIES

• Successfully work pending vendor enrollments within required timeframe
• Process electronic payments on behalf of our clients via phone calls and/or web portals
• Update vendor records into various payment options: virtual card, ACH or check
• Assist vendors to ensure payments are processed within designated guidelines
• Actively review and monitor outstanding payments issued to vendors
• Complete client inquiries via email within one business day
• Assist fellow employees with workload to ensure client's invoice payments are worked within service level agreements
• Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business and growth
• Display a positive attitude and have strong core values
• Willingness to work OT as requested by management during new growth or onboarding period

SKILLS & EXPERIENCE NEEDED

• Some previous experience in customer service is strongly preferred. New college graduates do not need prior experience, though any role in customer support, retail, or similar role would be strongly preferred
• For non-college graduates, 1 - 2 years of experience working in customer service, customer support, sales, lead generation, or collections is required
• Strong communication skills
• High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through
• Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment
• Adaptive to frequent process changes, work duties or assignments
• General skillset to perform/navigate on Microsoft; minimum of 50 WPM
• Experience with Excel
• Experience with Salesforce is preferred