Payments Specialist

Payments Specialist

We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions that prides itself on empowering members to better manage their personal finances, building relationships, and delivering first-class service.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Role, Function and Responsibilities

The ACH Coordinator manages the daily posting of ACH files, researches and resolves all ACH and share draft exception items, handles member ACH disputes and processes ACH returns. Handles incoming and outgoing wire requests; monitor for fraud, policy compliance, research and team consultation to limit losses. They will initiate Indirect Lending dealer fundings, approve and send the ACH online opening account files, process and approve mobile check deposits; all while ensuring the Credit Union is NACHA compliant. This role has regular contact with members and staff offering support to resolve wire, ACH, share draft, and mobile deposit related issues, process disputes, research, and monitor for fraud.

Education & Experience

A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program. One year to three years of similar or related experience.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Attention to detail and ability to manage time well are required to meet multiple processing deadlines daily. Good listening, telephone skills, and the ability to work well within a team are essential.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Location

This department is located at our Operations Center in Scarborough, Maine.

Benefits
Medical, HSA funded account, dental, vision, short and long-term disability, life insurance, vacation, paid holidays, paid volunteer hours, 401K, bonus plan, profit sharing, tuition reimbursement, corporate logo wear, credit union product discounts, and lots of perks!