About Us
We are a U.S.-based company that partners with organizations relying on Worklio, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.
Role Overview
As a Payroll and Customer Support Representative, you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.
Key Responsibilities
Requirements
CPP or SHRM certification (required)
5+ years of experience in U.S. payroll operations or support
In-depth knowledge of U.S. payroll tax regulations (federal, state, local)
Excellent English communication skills (written and verbal)
Strong troubleshooting and documentation abilities
Availability to work standard U.S. business hours, with some flexibility
Preferred Qualifications
What We Offer
Competitive salary
Remote work flexibility
Comprehensive training on our platform and processes
Supportive global team environment
Long-term career growth in payroll and HR technology
Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.