Payroll Assistant

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

The Payroll Assistant supports accurate and timely bi-weekly and semi-monthly payroll processing and acts as a first-line resource for employee inquiries. The role maintains employee master data, assists with earnings and deduction imports, manages routine wage garnishments, and prepares post-payroll reporting and funding packages. This position operates with a high degree of confidentiality, attention to detail, and service orientation within established procedures and deadlines.

Employee Support & Communication

• Monitor and triage the Payroll shared inbox; respond to employee and department inquiries and route/escalate items per established SLAs.
• Answer the Payroll phone line; research and resolve routine issues; gather additional information from employees as needed to close tickets.

Payroll Processing

• Assist with end-to-end payroll cycles (bi-weekly and semi-monthly) by preparing and validating import files for earnings, deductions, and adjustments.
• Maintain employee master data, including tax withholding updates and direct deposit changes; research and resolve NACHA NOC items within deadlines and policy.
• Perform basic reviews of exception/variance reports and help resolve discrepancies prior to payroll confirmation.
• Ensure all updates adhere to corporate policy and applicable federal, state, and local regulations.

Deductions & Compliance

• Manage routine processing and maintenance of wage garnishments (child support, levies, and other court-ordered deductions), ensuring accuracy and timely remittance; escalate complex cases to the Payroll Manager.
• Set up and maintain payroll-related deductions (e.g., union dues and union-related deductions, uniforms, luggage, equipment purchases), verifying proper calculation and balancing each cycle.

Reporting, Funding & Reconciliation

• Assist in preparing funding packages for payroll, garnishments, and other deduction remittances each cycle.
• Complete recurring post-payroll reports for internal and external stakeholders (e.g., Pass Bureau,
• unions) and maintain supporting documentation.
• Track unclaimed property related to payroll activity and report to Accounting monthly for close.

Audits & Internal Controls

• Assist with audit requests (internal, external, compliance/union) by compiling documentation and responding to information requests.
• Maintain orderly, accurate records to support internal controls, retention standards, and department procedures.

Records & Administrative Support

• Serve as the department Records Liaison for records retention activities; coordinate periodic file transfers to off-site storage (e.g., Iron Mountain) in accordance with policy.
• Support ad hoc projects, process documentation updates, and cross-training as assigned.

• Ethics and Values - Promotes the culture that provides employees a sense of belonging and maintains ethical principles in all work activities.
• Knows Our Business - Seeks opportunities to upgrade technical and professional skills.
• Building Trust & Decision Making - Communicates honestly and clearly. Works with others to accomplish goals and tasks in a collaborative and win/win manner.
• Drives for Results by Inspiring Others - Promotes efficient and cost-effective ways to improve operations.
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly.

• Education: High School Diploma or GED required; Associate’s degree or higher preferred.
• Experience: 1–3 years of payroll or HR operations experience preferred (union environment experience a plus).
• Technical: Proficiency with Microsoft Excel, Outlook, and Word; experience with common payroll/HRIS platforms (e.g., ADP, UKG, Workday, PeopleSoft) preferred.
• Knowledge: Basic understanding of payroll fundamentals (tax withholding, direct deposit, NACHA NOC handling, wage garnishments) and related regulations.
• Skills: Strong analytical, organizational, interpersonal, written and verbal communication skills; reliable, self‑motivated, and positive attitude.

• Work is performed primarily at a computer in a typical office environment under critical deadlines; may involve extended periods of sitting.
• Role requires occasional physical exertion (pulling, pushing, reaching, bending, standing, walking) and light lifting of boxes, bags, and files up to 30 lbs.
• Non-exempt, full-time (40 hours/week); overtime may be required to meet payroll deadlines and during period-end activities.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options