Payroll & Billing Specialist

About Us

Golden Care is a concierge care company proudly serving and supporting families throughout the San Diego community.

Our mission is to provide compassionate, personalized in-home care that allows our clients to feel known, valued, and understood. We foster relationships built on trust, ensuring families feel confident knowing their loved ones are in capable and caring hands. Through consistent, high-quality service, we create an environment where clients not only know us but genuinely like and trust us—because we care like family.

As we continue to grow, we are looking for a dependable, detail-oriented, and highly organized Payroll & Billing Specialist to join our team. In this role, you will play an essential part in supporting the financial operations of the company by ensuring accurate payroll processing, timely client billing, and organized financial record management. Reporting directly to the Director of Operations, this position also serves as a trusted resource for caregivers with payroll and basic HR-related questions, helping support both our team members and the families we serve with professionalism, discretion, and care.

Position Summary

Golden Care is seeking a detail-oriented, trustworthy, and highly organized Payroll & Billing Specialist to oversee payroll processing, client invoicing, and financial record management. This role is essential in ensuring accurate and timely compensation for employees, precise billing for services provided to our senior clients, and smooth financial operations overall.

In addition to core payroll and billing duties, this individual will also serve as a knowledgeable point of contact for basic HR-related questions from caregivers, providing clear guidance or escalating issues appropriately. The ideal candidate is professional, discreet, compassionate, and comfortable handling sensitive financial and personnel matters with integrity.

This is a part-time, in-office position, Monday through Friday from 9:00 AM – 2:00 PM.

Key Responsibilities

Payroll Administration

• Process bi-weekly payroll for caregivers and administrative staff
• Track and verify hours, overtime, PTO, and deductions using scheduling and payroll systems
• Ensure compliance with California labor laws, wage regulations, and company policies
• Maintain accurate and up-to-date employee payroll records
• Respond to payroll-related and basic HR inquiries from caregivers, escalating complex issues to leadership as needed

Billing & Invoicing

• Generate and distribute invoices to private-pay clients and third-party payers
• Monitor accounts receivable and follow up on outstanding balances in a professional manner
• Collaborate with care coordinators to confirm service delivery and ensure billing accuracy
• Investigate and resolve billing discrepancies, issuing credits or adjustments when necessary

Financial Support & Compliance

• Assist with month-end reporting, reconciliations, and financial audits
• Maintain strict confidentiality of all client and employee financial data
• Support documentation and processing for vendor payments and reimbursements
• Partner with leadership to improve billing workflows, accuracy, and efficiency

Qualifications

• 3+ years of experience in payroll and/or billing (healthcare, home care, or service industry preferred)
• Proficiency in QuickBooks, Paycor, and long-term care insurance billing systems
• Strong understanding of California labor laws and HIPAA compliance
• Experience in home care, hospice, or senior services strongly preferred
• Familiarity with private pay billing structures and long-term care insurance processes
• Exceptional attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• High level of integrity, discretion, and professionalism when handling sensitive information
• Ability to work independently while collaborating effectively in a fast-paced environment

Serious inquiries only, please.