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Payroll Case Investigation Specialist # 26-13631

US Tech Solution

(remote)

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JOB DETAILS
SALARY
$25–$25 Per Hour
JOB TYPE
Contractor
SKILLS
Accounting, Best Practices, Case Management, Continuous Improvement, Corrective Action, Customer Support/Service, Data Analysis, Documentation, ECP Standards, Establish Priorities, Finance, Financial Systems, Human Resources, Information Technology & Information Systems, Knowledge Transfer, Maintain Compliance, Metrics, Microsoft Excel, Organizational Skills, Payroll Administration, Payroll Software/Services, Payroll Tax, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Record Keeping, Regulatory Compliance, Regulatory Requirements, SAP, Service Level Agreement (SLA), State Laws and Regulations, State Tax, Tax Regulations, Team Player, Time Management, Training/Teaching, Writing Skills
QUALIFICATIONS
POSTED
23 days ago

 Contract Duration: 3 months with possible extension to 6+ months 
 
Job Description:

  • Tier 2 Case ManagementServe as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
  • Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems
  • Manage end-to-end case lifecycle; intake, documentation, investigation, resolution and closure
  • Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements
  • Produce regular metrics and reports (e.g. case volume, SLA compliance, root-cause trends.)
  • Partner with internal stakeholders to develop process improvements and preventative controls
  • Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutions

Required Qualifications:

  • Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
  • Minimum 3 years in payroll processing, case management; at least 1 year handling Tier 2 or high-level payroll issues
  • Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
  • Understanding of federal/state payroll tax regulations (e.g., FICA, IRS, state withholding)
  • Demonstrated problem-solving skills with data-driven decision making
  • Excellent written and verbal communication; ability to convey complex issues to non-technical audiences.
  • Demonstrated knowledge of Payroll principles & processes

 
Desired skills /Competencies:

  • Certified Payroll Professional (CPP)
  • Strong SAP Employee Central systems experience
  • Customer service mindset with a focus on timely, accurate resolution
  • Strong organizational skills; ability to prioritize multiple cases simultaneously
  • Collaborative approach - works effectively across functions and levels
    Continuous improvement - proposes and implements process enhancements

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

About the Company

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US Tech Solution

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