Payroll Clerk

Purpose of the Position:
The Corporate Payroll Clerk will be part of a team that is responsible for processing and distributing a high volume of payroll inquiries and submissions for over 20 branches nationwide on a weekly basis. These inquiries include, but are not limited to, inputting timecards, distributing paychecks, updating pay accruals and researching ACH payment returns. This individual will work closely with branches nationwide to make payroll adjustments, as needed. The position is also responsible for scanning documents, sending emails and answering phone calls.

Essential Functions:  

• Import timecards for multiple branches/states from timekeeping software each week.
• Liaison between payroll and branches on all aspects of payroll (i.e. payroll related missing timecards, unusual amount of OT, missing direct deposit information, etc.).
• Process a high volume of payroll inquiries from employees--inclusive of fielding phone calls and emails while simultaneously delivering top quality customer service.
• Adjust pay by voiding and/or reissuing paychecks, as necessary.
• Work in close partnership with company staff to rectify payroll issues in a time-sensitive manner.
• Process a high volume of payroll forms and direct deposits requests with the upmost accuracy.
• Distribute a high volume of paychecks with meticulous attention to detail.  
• Run various weekly reports relating to company compliance, mandatory benefit accruals (i.e. overtime, meal break penalties, etc.)
• Assist with handling returned ACH payments by reviewing and correcting bank information for payment
• Assist in the accurate processing of income withholding orders.
• Work closely with the Billing department on any coinciding invoice adjustments due to payroll adjustments.
• Provide guidance to employees for access to W2’s and paycheck access on the Employee Portal
• Other payroll duties as assigned.

Job Requirements: 

• Strong customer service skills, both written and verbal.
• Data entry of information into spreadsheets and payroll system.
• Perform basic clerical duties such as processing mail, filing, scanning, photocopy etc.
• Strong communication and diplomacy skills; ability to interact and form relationships with all different personality types.
• Proven ability to multi-task; excellent time-management skills.
• Fast-paced, deadline driven environment; strong camaraderie and teamwork mentality required.
• Exceptional organizational skills.
• Has a sense of urgency, can prioritize tasks, is flexible and able to deal with frequent interruptions.
• Proven reliability to be validated by references.

This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated.  Employees are always expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors and team lead.

Equal Opportunity Employer