At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Schwab Retirement Plan Services (SRPS) is one of the leading providers of bundled retirement plan services. For mid-to-large companies, Schwab offers full-service retirement plans featuring complete retirement services from a single source. Schwab’s combined expertise in recordkeeping and related services, investment choice and award-winning participant experience and education (including retirement plan advice) and high-end technology helps employers offer competitive employee benefits. As a group we work to unburden our clients in automating procedures and processes to help reduce the clients time needed to supervise daily administration of their plan.
The Payroll Analysis & Consulting Manager is expected to be a subject matter authority in the flow and impact of data within the recordkeeping system, retirement plan design, and providing in-depth consultative services to SRPS plan sponsors. For Schwab to accurately administer all features of a clients plan accurately & efficiently, we need to ensure we receive accurate data from each plan and/or their 3rd party payroll vendor. This data is typically passed via a recurring payroll feed each pay cycle and contains both financial and demographic information. Getting the ongoing inbound and outbound data feeds established is critical to the success of the plans administration, as the data housed within these feeds impact everything from account setup to contributions into the plan, clear through to retirement and the participants ability to disburse funds from the plan. The Payroll Analysis & Consulting Manager’s primary role is to facilitate 180°/360° payroll integration set-ups/modifications for new and existing plan sponsors. In this role, you will have a unique opportunity of working not only with our plan sponsors, but also with a variety of 3rd party payroll vendors to craft, build, test and implement ongoing payroll feeds.
• Communicating directly with plan sponsors and 3rd party payroll vendors, figuring out the appropriate channel (email and/or telephone) for the specific need
• Proactive project management and consulting of payroll changes, including onboarding new business and supporting Payroll Vendor and file format changes for existing Schwab clients
• Defining and adhering to agreed-upon timelines for projects by hosting recurring touchpoints with clients and vendors to ensure projects remain on track
• Collaborating with both internal and external partners on payroll data needs that optimize Schwab’s ability to service/administer retirement plans, drive administration efficiency, mitigate financial risk due to data related issues, and improve client experience.
• Establishing automated file transmissions (incoming and outgoing) between plan sponsor’s payroll provider and Schwab’s 401(k)recordkeeping system
• Analysis of audited inbound and outbound test files and collaborating with internal and external partners to resolve issues
• Accurately maintaining file specifications, and details related to payroll integration set-ups/changes
• Preparing impacted recordkeeping systems for both inbound and outbound files
• Researching complex issues to resolution
• Maintaining quality control and procedures and build process improvements to meet key results and exceed client expectations.
• Ensuring daily work is completed in a timely manner by monitoring workflow and raising needs to leadership
What you have
To ensure that we fulfill our promise of " challenging the status quo " this role has specific qualifications that successful candidates should have.
Required Qualifications:
• 5-7 years of experience in Qualified Retirement Plan Administration or similar financial industry or payroll related role.
• A Client-First Attitude. At Schwab, we seek to view our business “Through Clients’ Eyes”.
• Ability to multi-task in a fast-paced, deadline-driven environment with minimal errors.
• Excellent oral and written communication skills, including comfortability presenting to clients and internal departments.
• Ability to exercise good judgment, knowing how and when to call on other resources.
• Challenging the status quo and follow through on new solutions.
• Outstanding time management skills and exceptional interpersonal/analytical skills.
• Track record of excelling in a team-based culture.
Preferred Qualification:
• Ability to develop a collaborative work environment and work independently.
• Creative thought process focusing on continuous process improvement.
• Proven record of influencing others with reasoned debate and dialogue rather than consensus building.
• Acute attention to detail and effective project management skills.
• Advanced knowledge of Microsoft Excel, Word, and OneNote.