Accounting, Best Practices, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Federal Laws and Regulations, Funding, HRIS/HRMS, Leadership, Microsoft Dynamics CRM, Microsoft Office, Operational Improvement, Operational Support, Payroll Administration, Payroll Management, Payroll Software/Services, Payroll Tax, Problem Solving Skills, Process Improvement, Service Delivery, State Laws and Regulations, Tax Regulations, Team Lead/Manager, Team Player, Time Management
Payroll Manager
We are seeking an experienced Payroll Manager to lead payroll operations supporting a growing portfolio of clients and worksite employees within a Professional Employer Organization (PEO). This role oversees a team of payroll specialists responsible for delivering accurate, compliant, and timely payroll services across multiple pay frequencies.
The ideal candidate is a strong operational leader who thrives in a fast-paced environment, understands the complexity of multi-client payroll, and is passionate about delivering exceptional client service.
Key Responsibilities
- Lead and develop a team of payroll specialists responsible for processing payroll across multiple clients and pay schedules.
- Ensure accurate, timely payroll processing and compliance with federal, state, and local regulations.
- Serve as an escalation point for complex payroll issues and client questions.
- Partner with client service, HR, benefits, and accounting teams to ensure a seamless client experience.
- Maintain strong internal controls related to payroll processing, funding, and payroll tax compliance.
- Drive operational improvements and help implement best practices across payroll operations.
- Support system utilization and reporting within payroll and CRM platforms.
Qualifications
- 5+ years of payroll experience, preferably in a PEO, multi-client payroll environment, or high-volume payroll operation
- 2+ years of leadership or team management experience
- Strong knowledge of payroll regulations and payroll tax fundamentals
- Excellent attention to detail and problem-solving ability
- Strong communication and client service skills
- Experience with HRIS/payroll systems and Microsoft Office
Preferred
- Professional Employer Organization (PEO) experience
- Certified Payroll Professional (CPP) certification
Systems Used
- Microsoft Dynamics CRM
- myHR payroll platform (myHR 1.0 / myHR 2.0)
- Microsoft Office Suite
Our Culture
Our leaders embody our core values: Have Fun, Be Selective, Be Humble, No Surprises, and Want It. We operate in a fast-paced, collaborative environment focused on delivering exceptional service to our clients and their employees.
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The Woodlands Specialty Hospital