Select how often (in days) to receive an alert:Veritas Prime specializes in Human Capital Management technology. We are dedicated to providing clients with the best service, focusing on our founding principles: Truth. Excellence. Veritas Prime has deep expertise in the cloud and hybrid consulting space with advisory, design, implementation, and support services.We are proud of our culture at Veritas Prime. We support one another, believe in knowledge sharing, encourage professional development, celebrate our successes, and have fun.Duties/Responsibilities Manage a portfolio of Canadian and United States payroll client accounts, driving long-term strategic growth and relationship management.Develop and execute client account management strategies to exceed performance metrics and increase client satisfaction.Act as an escalation point for complex or non-routine issues, ensuring effective resolution and root cause analysis.Serve as a senior advocate for client needs, collaborating with cross-functional teams such as tax, finance, and HRIS experts to deliver tailored solutions.Lead large-scale client onboarding and operational readiness initiatives, ensuring seamless transitions and adherence to service-level agreements.Facilitate strategic governance discussions with client stakeholders, identifying opportunities for process improvements and upselling additional services.Collaborate with leadership to implement best practices, innovative solutions, and quality assurance measures to elevate service delivery standards.Spearhead special projects aimed at optimizing department operations and enhancing client experiences.Deliver high-impact presentations and detailed performance reports to executive stakeholders, both internal and external.Ensure Year-End Process management aligns with compliance and quality standards, taking accountability for strategic planning and execution.Provide expertise in audit facilitation, ensuring accurate documentation and compliance.Create, maintain, and update advanced standard operating procedures (SOPs) and share insights across teams to enhance operational efficiency.Required Skills/Abilities Bilingual in English and FrenchProven ability to manage and grow client relationships, particularly with high-value accounts.Exceptional leadership and mentoring skills with a track record of driving team success.Advanced communication and presentation skills to influence and build trust with executive stakeholders.Expertise in resolving escalations and implementing process improvements with measurable results.Strong analytical and problem-solving skills with a focus on strategic decision-making.Excellent organizational skills and ability to manage competing priorities effectively.Education and Experience 5+ years extensive experience in Canadian payroll services, tax, or related fields, with demonstrated success in client account management.Advanced knowledge of Canadian payroll concepts, including statutory practices, provincial labor standards, and CRA/Revenu Quebec regulations.Proven expertise in SAP or other HRIS systems is strongly preferred.Proficiency in MS Excel (including advanced functions like pivot tables and macros).Demonstrated experience in leading large-scale projects, including change management and process optimization.A degree in accounting, business, or a related field; advanced certifications in payroll (e.g., CPP or PLP) are a plus.Physical Requirements This position requires periods of sitting at a desk, standing, and working on a computer.Location This position will be remote, anywhere is the United States.Salary Range The salary range for this position will be $90,000 - $100,000.All offers of employment are dependent upon a successful background check.Equal Opportunity Statement Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices. Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.#J-18808-Ljbffr