At Caselle, we believe great software starts with great service. Were a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive cloud-based solutions. As we continue to expand, were looking for a Client Service Analyst whose passionate about helping people and thrives in a dynamic, fast-paced environment.
As a Client Service Analyst, youll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. Youll work closely with our product engineering and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution. Youll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether its helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, youll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
• 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment. • Excellent verbal and written communication skills - youre clear, empathetic, and professional. • A knack for troubleshooting and problem-solving paired with curiosity and patience. • Comfort with technology and a genuine desire to help people succeed with it.
Bonus Points: Previous payroll experience or light accounting experience.
In return, youll enjoy:
• Competitive pay • A comprehensive benefits package, including health, dental, vision, PTO, and 401k • Flexible hybrid or remote work options
Most importantly, youll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant. If youre ready to build meaningful relationships, grow your technical expertise, and make an impact every day, wed love to meet you.