Summary
Workplace HCM’s Payroll Specialist manages the client relationship with Workplace HCM. This person will support multi-product clients with technical assistance, training, and general service inquiries. This position includes the ability to manage calendars relating to payroll processing, training, and proactive client activity management.
Responsibilities
Qualified candidates will be accountable for the following responsibilities:
- Manage a shared client group of 1700 - 2000 clients
- Monitor the client system and identify issues as they arise
- Manage the daily payroll process to produce timely payroll for clients
- Maintain proper documentations of client communications
- Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity
- Maintain a long-term relationship with every client assigned to you
- Provide backup for other specialists as needed
- Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues
- Other related tasks as assigned
Requirements
Qualified candidates must possess the following qualities:
- Excellent client services and technical support skills
- One-year office experience preferred
- Ability to work with multiple departments
- Ability to multi-task and work independently
- Exceptional verbal and written communications skills
- Proficient in Windows based software
- Ability to excel in a fast-paced, service oriented position
- Must be able to work overtime as needed
- Bilingual (Spanish/English) preferred
Benefits
Part-time/Full-time Team Members receive both PTO and Sick Time.
Other Full-Time Benefits:
- Single coverage at 100% (Medical/Rx/Vision)
- 401k after 6 months
- Voluntary Dental & Supplemental Insurance Options
- Paid Holidays
Schedule:
Full-Time: Monday - Friday, 8:30am - 5pm
Part-Time: Tuesday - Thursday, 8:30am - 5pm
Compensation:
- Entry Level Payroll Specialist I - $16.50-$20 per hour
- Payroll Specialist II - $20 - $25 per hour
- Senior Payroll Specialist - $25 - $36 per hour