Payroll Specialist - (Senior Payroll Associate (Mid-Level))

Job Overview:

This position is responsible for delivering accurate and compliant payroll services for assigned clients, while taking ownership of day-to-day payroll operations and supporting payroll projects.

The role serves as a mid-level specialist who works independently on payroll processing and supports project leaders in system implementations, process improvements, and client communications.

A successful candidate demonstrates strong payroll operational skills (speed and accuracy), a solid understanding of multi-state payroll regulations, and a proactive mindset toward continuous improvement.

Key Responsibilities:

 - Process multi-state payrolls for multiple clients independently

 - Ensure payroll accuracy, timeliness, and compliance with federal, state, and local regulations

 - Support payroll-related projects, including payroll system implementations and conversions, under the guidance of a Project Leader or Manager

 - Review and improve existing payroll procedures to enhance efficiency and quality

 - Research regulatory updates and apply changes to payroll operations as needed

 - Communicate professionally with clients to resolve payroll inquiries and issues

 - Collaborate with internal teams (sales, project members, and IT) to meet client expectations

 - Maintain high standards of customer service and data confidentiality

 - Participate in internal projects and process improvement initiatives

 - Perform other duties as assigned

Qualifications:

*Education/ Experience:

 - (Preferred) Associate degree in a related field or an equivalent combination of education and experience

 - (REQUIRED) 3–5 years of payroll processing experience, including multi-state payroll

 - (REQUIRED) Experience processing payroll for multiple companies or clients

 - (REQUIRED) Solid understanding of U.S. payroll regulations, tax rules, and compliance requirements

 - (REQUIRED) Hands-on experience with payroll systems (ADP or similar systems is preferred)

 - (REQUIRED) Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)

 - Experience supporting payroll projects or system implementations is a plus

*Fundamental Skills:

- Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)

- Reliable self-starter who takes ownership of assigned responsibilities

- Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines

- Ability to work collaboratively within a team-oriented environment

- Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge

- Proactive, flexible, and willing to take on new challenges

- Ability to achieve results aligned with PASONA's and the department's business objectives

* Salary: $60,000-82,000 (Base Salary) + Profit sharing

* Classifications: Non-Exempt, Full-time (40 hours/week)

* Work schedule: Mon-Fri 9am- 6pm

* Benefits: Health Ins, Dental Ins, Vision Ins, 401K, PTO, Paid Holiday 

* Location: Office-based Hybrid work in New York, NY; Atlanta, GA; Schaumburg, IL; Houston, TX; Torrance, CA; San Jose, CA; preferred. Remote candidates may be considered

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