Banking Services, Cash Flow, Communication Skills, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Equal Employment Opportunity (EEO), Establish Priorities, Genetics, High Net Worth, Identify Issues, Medical Conditions, Microsoft Office, Military, Needs Assessment, Onboarding, Online Banking, Organizational Skills, Presentation/Verbal Skills, Private Banking, Product Demonstration, Resolve Customer Issues, Sales Prospecting, State Laws and Regulations, Training/Teaching, Treasury, Willing to Travel, Writing Skills
Description
In your role as a Digital Banking Associate, you will be able to work closely with Preferred Bankers and Relationship Managers to prospect, build, and strengthen client relationships with digital banking expertise. Digital Banking Associates are leveraged throughout the bank as client-facing experts on all digital treasury services, including but not limited to: Personal Online Banking, Cash Flow Essentials, access Optima, CB Forex and the services contained within these platforms.
Primary responsibilities include:
- Partner with Preferred Bankers and Relationship Managers to present relevant products and services to prospective clients.
- Prepare and present tailored live platform demonstrations for prospective clients.
- Facilitate an efficient digital onboarding process by collecting information and pre-filling necessary treasury forms.
- Monitor the treasury implementation process to understand timeline and communicate expectations to clients.
- Arrange and conduct training sessions with clients on initial login, setup, and overall navigation.
- Provide ongoing support as needed, working directly with clients to answer questions or troubleshoot issues.
- Gather feedback from clients and work closely with product managers to improve upon offered products and services, and inform future roadmaps.
- As a representative of Citizens Private Bank, provide ongoing exceptional client service.
- Understand client needs and offer advice on how to fulfill them via the banks digital services.
- Leverage bank partners for complicated treasury services as needed.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Bachelors degree preferred
- Experience working with high net worth client preferred
- Proficiency in Microsoft Office suite
- Exceptional written and verbal communication skills
- Strong organizational and prioritization skills
- Ability to travel within your local market to visit bank offices / clients
- Banking and/or digital experience preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.