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Skills
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Follow Throughunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Wordunmatched
Multilingualunmatched
PBX (Private Branch eXchange)unmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Telephone Skillsunmatched
Description
Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
1+ year experience with multi-line phone systems is required.
Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
Must be a creative problem solver with superior follow-up skills.
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred