PBX Agent

Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team!

Successful candidates will possess the following skills and expertise:

1. 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR

2. 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.

3. 1+ year experience with multi-line phone systems is required.

4. Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests hotel experience.

5. Must be a creative problem solver with superior follow-up skills.

6. Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.

7. Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.

8. Must possess computer proficiency to include: • MS Office • Excel • Word Those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred.