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PBX Operator - Call Center

Central Maine Medical Center

LEWISTON, Maine

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JOB DETAILS
SKILLS
Analysis Skills, Call Centers, Cancer, Clinical Medicine, Communication Skills, Customer Support/Service, Establish Priorities, Healthcare, Healthcare Quality, High School Diploma, Hospital, Hospital Emergency Codes, Interpersonal Skills, Multitasking, PBX (Private Branch eXchange), PBX Operator, Presentation/Verbal Skills, Primary Care, Problem Solving Skills, Time Management
LOCATION
LEWISTON, Maine
POSTED
2 days ago
Overview:

Department: Call Center

Schedule: Full Time, 40 Hours, Variable Shifts

Facility: Central Maine Medical Center

Location: Lewiston, Maine, 04240

 

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoastal Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

 

Responsibilities:

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications:
  1. High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
  2. Previous PBX experience preferred.
  3. Previous experience in office or receptionist.
  4. Effective written, verbal communication, and interpersonal skills
  5. Ability to multi-task, prioritize needs to meet required timelines
  6. Analytical and problem-solving skills
  7. Customer Services experience preferred.
Employment Status: Full Time Shift: Variable Equal Employment Opportunity:

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 

About the Company

C

Central Maine Medical Center

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