PBX Operator - Communications

Overview

Embark on a rewarding career with Desert Regional Medical Center hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Job Type: Full Time

Shift: Nights

Hours: Wednesdays 230P-11P , Thursday 630P-3AM, Friday 630P-3AM, Saturday 1030P-7AM AND Sunday 1030P-7AM

GENERAL DUTIES:

The Telecommunications Operator acts as a customer advocate between Desert Regional Medical Center and all hospital customers. The Telecommunications Operator provides assistance to callers by answering and routing calls; overhead paging and beeping of physicians and hospital personnel. This includes ensuring customer satisfaction while providing clear and precise telephone support to all customer requests.

Responsibilities

DEPARTMENT SPECIFIC DUTIES: 

• The Telecommunications Operator generates the daily hospital census posting.
• The Telecommunications Operator is responsible for the announcement of all emergent codes. 
• Answer and direct calls in a prompt and courteous manner to ensure good customer relations. 
• Is responsive to concerns or requests of patients or others (doctors, employees, public).
• Communicates information clearly and accurately in a courteous manner tone
• Answers, places and transfers telephone calls in a courteous manner per policy
• Develop positive working relationships with co-workers, patients, visitors and hospital staff. 
• Perform tasks in accordance with hospital procedures to protect the health and welfare of patients and visitors.   
• Displays knowledge of hospitals emergent codes. 
• Pages emergencies (codes blue, red…) according to procedure and in calm, clear, concise and professional manner.   
• Dispatches security guards in emergencies per policy, remaining calm and professional. Adhering to hospital radio codes and conduct. 
• Monitors emergency alarms and video monitors and responds accordingly. 
• Maintain and update directory information system and patient locations to assure proper connection. Performs other clerical duties as assigned. 
• Prepares and verifies daily census and maintains current patient admin/discharge listings.
• Maintain listing for on-call personnel and physicians per established policy and procedure.
• Maintains working knowledge of computer systems.

Qualifications

Required:

1. High School Diploma or GED
2. One to two years previous switchboard experience. 
3. Customer Service/Support experience.
4. Good communication skills.
5. Working knowledge of PC’s and PC software.
6. Must be able to communicate effectively in English, both in writing and verbally.
7. Desire to learn and progress.
8. Professional appearance acceptable to the department is required.
9. The ability to be flexible with the working hours; Operator may be asked to cover alternate shifts on an as needed basis.

Preferred:

1. Experience in a hospital environment.

#LI-TM2

Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.