The PBX Operator handles incoming calls in a high-volume environment, providing friendly customer service and directing calls to appropriate departments.
They offer information about amenities, restaurants, entertainment, and promotions, and assist with reservations and guest requests.
Responsibilities include answering multi-line phones, delivering messages, maintaining call logs, and supporting efficient department operations.
Requirements include a high school diploma, at least one year of customer service experience, basic computer skills, excellent communication, and a friendly demeanor.
Preferred bilingual skills and possible gaming license depending on licensing authority.
The role is primarily office-based, requiring sitting, walking, and some physical activity, with flexibility for evening, weekend, or holiday shifts. Reasonable accommodations are provided.