PBX Operator Services is an integral part of the hospital.. The PBX Operator Services Unit is the "front door" into the hospital for both the community and those throughout the world seeking information indigenous to the UCSF Health hospitals . PBX Operator Services staff answers both internal and external calls for the hospitals. . PBX Operator Services also provides limited patient information, when appropriate, per hospital policies. . In addition, several emergency procedures initiated throughout the medical center are executed from within the PBX Operator Services Unit. Each of these procedures is directly linked to the welfare and safety of both patients and staff. The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
Excellent verbal and interpersonal communications skills.Good written communication skills.Proficient computer skills required. (Word, excel, PowerPoint, navigate software for documentation/can train, etc.)Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response.This position requires flexibility to orient and work at all UCSF Health locations.1 year answering public facing telephones in high volume, critical information environment.1 year recent hospital PBX operator experience or PBX operator in a high volume environment.High School graduation or equivalent.
Preferred Qualifications
1 year of previous work experience in a medical facility1 year of call center experience in the healthcare fieldAbility to work in a high pressure, high volume department with individuals who are in crisis.Medical Terminology certificationPost-secondary education preferred