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PBX Operator - The Drey Hotel

The Village Dallas
  • Dallas, Texas
    30+ days ago

    Job Description

    Position Summary:

    As the "Voice of the Hotel," you will act as the first point of contact for incoming callers and in-house guests. In an intimate luxury setting, you will go beyond simple call-routing by anticipating guest needs, personalizing experiences, and coordinating seamlessly with the concierge, housekeeping, and engineering teams to guarantee flawless stays. 

    Key Responsibilities:
    • Promptly and warmly answer incoming, in-house, and external calls using proper scripts and refined, professional telephone etiquette. 
    • Fulfill personalized guest requests (e.g., wake-up calls, dining reservations, and transportation arrangements). 
    •  Act as a central dispatcher by using two-way radios and property management systems to relay requests for engineering repairs, housekeeping services, or valet. 
    •  Maintain comprehensive knowledge of hotel amenities, room types, local attractions, and VIP guest profiles to answer inquiries accurately 
    • Take in room dining orders from guests and submit them into the system 

    Qualifications & Requirements:
    •  2-5 years' experience in luxury hotels, or high-end hospitality experience preferred. 
    •  Exceptional verbal and written communication in English, featuring a clear speaking voice, flawless grammar, and active listening skills. 
    • Comfort with moderately complex computer systems, including multi-line switchboards and Property Management Systems. 
    • Ability to remain calm, diplomatic, and tactful—even when handling escalated guest complaints or stressful, fast-paced situations 

    Numbers & Facts

    LocationDallas, Texas
    Websitehttps://www.thevillagedallas.com/careers/

    Skills

    • Call Routingunmatched
    • Computer Systemsunmatched
    • English Languageunmatched
    • Housekeeping/Cleaningunmatched
    • Maintenance Servicesunmatched
    • PBX Operatorunmatched
    • Presentation/Verbal Skillsunmatched
    • Property Managementunmatched
    • Resolve Customer Issuesunmatched
    • Scripting (Scripting Languages)unmatched

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