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Skills
Calendar Managementunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Health Insuranceunmatched
Leadershipunmatched
Multitaskingunmatched
Organizational Skillsunmatched
PBX (Private Branch eXchange)unmatched
Patient Assessmentunmatched
Service Deliveryunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vision Planunmatched
Description
Benefits:
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Overview We are looking for a highly driven and efficient PBX Specialist whose primary focus is keeping provider schedules full and optimized at all times. This role is critical to the success of our clinics. The number one priority is getting patients scheduled and maintaining a full schedule at least 2–3 months in advance.
If you are fast, organized, and know how to take control of a phone call while delivering great service, this role is for you.
Key Responsibilities
Execute high-volume outbound calls (80%) to schedule patients, confirm appointments, and fill gaps in provider schedules
Manage inbound calls (20%), assisting patients and directing them through the phone system appropriately
Ensure provider schedules are consistently full for the next 2–3 months
Proactively identify open slots and immediately work to fill them
Navigate and manage a multi-line PBX phone system efficiently
Route patients accurately to the correct department or provider
Schedule appointments with speed, accuracy, and attention to detail
Document all interactions clearly within the system
Work closely with the front desk, providers, and leadership to maintain strong patient flow
What We’re Looking For
Strong focus on results and performance, especially around scheduling volume
Excellent multitasking ability in a fast-paced environment
Computer-savvy with the ability to learn systems quickly
Clear, confident, and professional communication skills
Strong organizational skills and attention to detail
Ability to stay efficient under pressure and high call volume
Positive attitude with a team-oriented mindset
Self-motivated and dependable
Experience
No medical experience required – we will train you
Experience in call centers, scheduling, or customer service is a plus
Work Environment
Fast-paced, team-driven clinic setting
Supportive leadership with hands-on training
Clear expectations and measurable goals
Opportunity for growth based on performance
What Success Looks Like
Provider schedules are full 2–3 months in advance
Minimal open appointment slots
High outbound call productivity
Efficient call handling with accurate scheduling
Strong contribution to overall clinic growth
If you are someone who takes pride in getting results, works quickly, and knows how to keep things moving, we want you on our team.
Apply today and be part of a team that drives real impact every day.