Administrative Skills, Broadband, Computer Hardware, Dell Computers, Desktop PC, Hard Drives, Hardware Components, Hardware Repair, Identify Issues, Keyboards, LCD (Liquid Crystal Display), Laptop PC, Microsoft Product Family, Mobile Devices, Mobile Technology, Motherboards, On Site Support, Printers, Security Clearance, Systems Administration/Management, Transportation Planning, Willing to Travel
Location:
Indianapolis Metro Area (Driving Required)
Type:
Contract to Perm
Overview
We are seeking a reliable and skilled Field Computer Technician to support laptop and desktop break/fix services across the metro area. This role involves traveling to client locations to diagnose and repair hardware issues.
Note: Travel to/from home is not reimbursed. Mileage between job sites during the workday is reimbursed per client policy.
Key Responsibilities
- Perform on-site repair of laptops and desktops (Dell primarily)
- Replace hardware components such as:
- Hard drives
- Motherboards
- Keyboards
- LCD screens
- Conduct full unit swaps and peripheral replacements as needed
- Accurately document and close service tickets in real time using a company-provided mobile device
- Travel to multiple client locations throughout the day
Required Qualifications
- 1 year of hands-on laptop/desktop break-fix experience
- Experience diagnosing and repairing Dell laptops and PCs
- Strong understanding of computer hardware and basic software (including Microsoft applications)
- Ability to troubleshoot and resolve basic to moderately complex technical issues
- Must have reliable transportation and valid auto insurance
- Ability to travel up to 2–3 hours to client sites when required
Preferred Qualifications
- A Certification (Required by client; must obtain within 90 days if not already certified)
- Experience building computers
Additional Requirements
- Must pass drug screening and background check (including possible government clearance)
- Must complete required product training
- Must have:
- A working computer and high-speed internet at home
- A working printer
- Must be comfortable with administrative tasks (real-time reporting, ticket updates, etc.)
- Must adhere to business casual dress code
Work Expectations
- Occasional overtime or extended hours may be required (paid per applicable laws)
- Candidates must have a backup transportation plan (rideshare services are not acceptable)
Certification Requirement
- Dell certifications are required prior to starting
- Certifications are:
- Provided at no cost
- Completed online (open book)
- Required within ~3 business days of selection
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