PC/Printer Field Break/Fix Technician

Job Title: PC/Printer Field Break/Fix technician

Location: Pleasanton, CA

Duration: Contract - 24 months

Pay Range: $28.53/hr $37.35/hr (W2)

Job ID: 408194

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a PC/Printer Field Break/Fix technician to join our dynamic team. The ideal candidate will have strong experience in HP PC and printer field break/fix, hardware diagnostics, and customer-facing service delivery and a proven ability to resolve onsite incidents, manage escalations, and ensure customer satisfaction within contractual and financial guidelines.

Responsibilities:

• Perform onsite break/fix support for HP laptops, desktops, RPOS, workstations, and printers.
• Configure hardware, software, and simple network components and perform unit installs and repairs.
• Troubleshoot technical and mechanical issues, including third-party software, networks, and switches as needed.
• Execute and assist with escalation action plans to remediate PC and print incidents.
• Educate customers on technology usage and set clear expectations during service events.
• Prioritize and manage multiple tickets and commitments in a fast-paced environment.
• Adhere to business, financial, and contractual requirements while supporting profitable service delivery.
• Complete administrative tasks with accuracy, including documentation and reporting.

Required Skills & Qualifications:

• Technical and mechanical hardware repair experience on PCs and printers.
• Strong mechanical aptitude and proficiency with tools and alignment devices.
• Logical, systematic troubleshooting skills across hardware and basic networks.
• Clear verbal and written communication with onsite customer-facing experience.
• Ability to prioritize, plan, and work independently within standard procedures.
• Understanding of service financials and business impact of field decisions.
• Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 lbs.
• Availability for scheduled and unscheduled overtime, holidays, and shift work.
• High School diploma or equivalent and additional hardware technology training. College preferred.

Preferred Skills:

• HP printer repair knowledge and experience.
• Familiarity with escalation management and action plan execution.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Information

• Dress code: Business Professional. Black slacks and blue collared shirt.
• Company-provided laptop or tablet. Cell phone reimbursement provided.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.