Analysis Skills, Asset Management Software, CompTIA - Computing Technology Industry Association, CompTIA Security+, Computer Hardware, Computer Maintenance, Computer Software, Computer Workstations, Customer Support/Service, Desktop PC, DoD Directive 8140, DoD Directive 8570, Document Scanners, Documentation, Emerging Technology, Hardware Upgrades, Help Desk, High School Diploma, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, Laptop PC, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Systems, On Site Support, Operating Systems, Operational Support, Peripheral Hardware, Preventative Maintenance, Printers, Problem Solving Skills, Professional Services, Security Policy, Service Level Agreement (SLA), Software Administration, Software Installation, Software Patches, Software Testing, Software Upgrades, System Operations, Systems Administration/Management, Technical Support, Telecommunications, Telephone Skills, Testing, Thin Clients, Time Management, United States Army, User Account Administration, Work From Home
PC/Technical Support Technician
Job ID: 2614150
Location: Atlanta, GA, United States
Date Posted: Jun 30, 2026
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: On-Site
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Job Description
Description
This position is located in Decatur, GA.
SAIC has an immediate opening for a PC/Technical Support Technician. SAIC requires PC Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position provides support for day-to-day operations for USARC while located at Decatur, GA. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains.
Job Description:
- Provide front-line and tier 2 support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software and/or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Diagnoses, identifies, isolates, and analyzes software and hardware incidents and problems utilizing historical database records and returns equipment to operational status within agreed upon Service Level Agreement parameters. Interact daily with supervisors, colleagues, and customers to manage workflow in timely and professional manner.
- Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements. May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
- Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user network account information including administration rights, security and system groups.
- Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing. Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, mobile devices, printers, scanners, and any other equipment within the scope of this task.
Qualifications
Required Education and Experience:
- Associate''s degree & 3+ years of experience OR High School Diploma and 5+ years of experience. Additional training, technical certification and/or experience may be substituted in lieu of a degree.
- Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
- Ability to work in a dynamic environment and non-standard hours when needed, mission focused.
Required Certifications:
- DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.
Required Clearances:
- Active DoD Secret Clearance is required to be considered for this opportunity.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.