2nd Level Support, Administrative Skills, Analysis Skills, Business Services, Business Transformation, CCNA - Cisco Certified Network Associate, CompTIA - Computing Technology Industry Association, CompTIA Network+, Computer Systems, Computer Testing, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Diagnostics Solutions/Software, DoD Directive 8140, DoD Directive 8570, DoD Information Assurance - IA, Follow Through, Fortune 500 Customers, Genetics, Hardware Installation, Hardware Repair, Help Desk, Hewlett-Packard Product Family, Hospital, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Mainframe Computer, Microsoft Active Directory, Microsoft Office, Microsoft Windows 7, Microsoft Windows Operating System, Network Software, Operational Support, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Remedy, Resolve Customer Issues, SSCP - Systems Security Certified Practitioner, Secret Clearance, Software Administration, Software Configuration Management, Software Development, Software Engineering, Software Installation, Systems Administration/Management, Systems Engineering, Team Player, United States Department of Defense (DoD), Writing Skills